Mihai Tusca-Tanasescu
Miami,FL
Summary
Dynamic professional with extensive experience in managing high-volume operations within the hospitality industry. Known for strong empathy and problem-solving skills, consistently delivering exceptional guest experiences and maintaining service quality in fast-paced environments.
Overview
19
19
years of professional experience
Work History
VIP Guest Experience Coordinator
Baby Records Inc.
Miami, FL
06.2018 - Current
- Managed daily operations, logistics, and scheduling for a high-profile client
- Coordinated international travel and handled time-sensitive changes
- Acted as primary point of contact for guest and vendor coordination
- Delivered high-level VIP service ensuring discretion and professionalism
- Resolved issues quickly in high-pressure situations to maintain service quality
Assistant Restaurant Manager
Royal Caribbean International
Miami, FL
02.2015 - 11.2017
- Assisted in managing high-volume dining operations serving international guests
- Supervised staff performance, scheduling, and daily operational workflow
- Conducted inspections to ensure compliance with company service and hygiene standards
- Handled guest complaints and service recovery to maintain high satisfaction levels
- Coordinated with multiple departments to ensure smooth and efficient operations
- Supported management in maintaining service quality and operational efficiency
Restaurant Supervisor
Royal Caribbean International
Miami, FL
01.2014 - 09.2014
- Supervised daily dining operations in a high-volume, fast-paced environment
- Ensured service standards were maintained and guest expectations exceeded
- Assisted in resolving guest concerns and service issues
- Supported team training and daily staff coordination
- Maintained cleanliness, organization, and operational standards
Room Service Supervisor
Royal Caribbean International
Miami, FL
04.2013 - 10.2013
- Supervised 24/7 room service operations in a high-volume environment
- Coordinated guest orders, ensuring timely and accurate delivery
- Handled guest requests and resolved service issues to maintain satisfaction
- Assisted VIP guests with personalized service and special requests
- Managed staff coordination and ensured adherence to service standards
Buffet Supervisor
Royal Caribbean International
Miami, FL
07.2012 - 02.2013
- Supervised buffet operations, ensuring high-quality food presentation and service standards.
- Managed inventory levels, coordinating with kitchen staff to minimize waste and optimize supplies.
- Trained and mentored staff on best practices for food safety and customer engagement.
- Collaborated with culinary team to design menu offerings that catered to diverse guest preferences.
- Facilitated open lines of communication between front-of-house and kitchen teams for seamless service delivery.
Restaurant Host
Royal Caribbean International
Miami, FL
07.2011 - 01.2012
- Greeted and seated guests, ensuring a welcoming environment and exceptional first impressions.
- Managed reservation systems, optimizing seating arrangements for efficient service flow.
- Collaborated with front-of-house staff to facilitate smooth operations during peak hours.
- Trained new hosts on company policies, customer service standards, and operational procedures.
Restaurant Waiter
Royal Caribbean International
Miami, FL
07.2009 - 04.2011
- Delivered exceptional customer service in high-pressure dining environments.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining areas for optimal guest experience.
- Assisted in training new team members on service protocols and menu knowledge.
Waiter's Assistant
Royal Caribbean International
Miami, FL
03.2007 - 02.2009
- Assisted waitstaff in delivering high-quality dining experiences to guests.
- Coordinated with kitchen staff to ensure timely meal service and accuracy of orders.
- Maintained cleanliness and organization of dining areas to enhance guest comfort.
- Supported training of new team members on service protocols and customer engagement techniques.
Education
High School Diploma -
Food Industry School Group
Constanta (Romania)06.2004
High School Diploma -
Food Industry School Group
Constanta (Romania)06.2004
Hotel Receptionist -
Professional Trains Center C&I
Constanta (Romania)2019
Hotel Director -
Professional Training Center C&I
Constanta (Romania)2019
Skills
- Multitasking proficiency
- Strong empathy
- Exceptional communication
- Foreign language fluency
- Customer service
- Computer skills
- Detail-oriented
- Flexible schedule
- Guest relations
- Complaint handling
- Issue resolution
Languages
Romanian
Native or Bilingual
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Native or Bilingual
Timeline
VIP Guest Experience Coordinator
Baby Records Inc.
06.2018 - Current
Assistant Restaurant Manager
Royal Caribbean International
02.2015 - 11.2017
Restaurant Supervisor
Royal Caribbean International
01.2014 - 09.2014
Room Service Supervisor
Royal Caribbean International
04.2013 - 10.2013
Buffet Supervisor
Royal Caribbean International
07.2012 - 02.2013
Restaurant Host
Royal Caribbean International
07.2011 - 01.2012
Restaurant Waiter
Royal Caribbean International
07.2009 - 04.2011
Waiter's Assistant
Royal Caribbean International
03.2007 - 02.2009
High School Diploma -
Food Industry School Group
High School Diploma -
Food Industry School Group
Hotel Receptionist -
Professional Trains Center C&I
Hotel Director -
Professional Training Center C&I