MIHAILO MILORADOVIC
Director of Food and Beverage
New York,NY
Summary
Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food and beverage service operations. Strategic planner with superior communication and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Director of Food & Beverage
Freehand New York (Generator & Freehand group)
09.2022 - Current
- Directing and overseeing organization's food and beverage planning and service, yearly target over 10MM
- Planning, coordinating, and overseeing special events, banquets, full buyouts.
- Increased overall guest satisfaction by revamping menus and introducing innovative food and beverage offerings.
- Managed budgets effectively, tracking expenses closely and adjusting allocations as needed throughout fiscal year.
F&B Operations Manager
Hyatt Corporation (Thompson Central Park)
04.2019 - 09.2022
- Branding, working closely with the corporate team and focusing on conversion of the hotel into a new Thompson (Hyatt) brand to justify $450MM purchase and $250MM investment in renovation of rooms, public areas and F&B outlets
- Managing team of 3 assistants and 1 administrator, 5 outlets (50 bartenders, servers, baristas, cashiers)
- Managing food service sales, costs and budget administration to keep operations in line with financial targets
- Exceeding targeted F&B revenue of $1.2MM on Bi-weekly basis, going up to $1.7MM during holiday season
- Working with vendors to establish strong relationships and maintain proper inventory supplies
- Sourcing, qualifying and conducting screening interviews with job candidates.
General Manager
Thomas Keller Restaurant Group
09.2018 - 04.2019
- Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations
- Exceeding monthly targets of $1.5MM for Bouchon bakery program in NYC (3 locations)
- Hired, coached and mentored team of 30 sales representatives, retail associates, culinary personnel and directly managed retail & marketing managers
- Trained, managed and motivated employees to promote professional skill development
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
F&B Manager
The Plaza Hotel
07.2017 - 09.2018
- Managed 3 Luxury Restaurants - Palm Court, Rose Club and Champagne Bar
- Managed personnel schedules, payroll, sales and supply orders, set and maintained high standards of performance
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments, reaching F&B targets of up to $1MM on weekly basis.
Senior Guest Services Manager
Seabourn Cruise Line Limited
05.2012 - 06.2017
- Overhauled guest relations policies to address changing concerns
- Developed and implemented employee reward and engagement programs to maximize job satisfaction
- Conducted performance evaluations to check associates' performance and compliance with policies
- Trained and mentored specialists in application of soft skills, guest recovery strategies and performance optimization techniques
- Provided end-of-month audits of resort to upper management as required
- Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
Education
Bachelor of Science - Business And Managerial Economics
John Naisbitt University
Belgrade, Serbia05.2017
Skills
- Branding
- Department of Health
- Payroll
- POS systems
- Mac and PC proficiency
- Monthly forecasting
- Cross-functional collaboration
- Hospitality Management
- Recipe creation
- Vendor negotiation
- Wine Knowledge
- Menu development
- Staff Leadership
- Inventory Management
- Recruitment
- Scheduling
Timeline
Director of Food & Beverage
Freehand New York (Generator & Freehand group)
09.2022 - Current
F&B Operations Manager
Hyatt Corporation (Thompson Central Park)
04.2019 - 09.2022
General Manager
Thomas Keller Restaurant Group
09.2018 - 04.2019
F&B Manager
The Plaza Hotel
07.2017 - 09.2018
Senior Guest Services Manager
Seabourn Cruise Line Limited
05.2012 - 06.2017
Bachelor of Science - Business And Managerial Economics
John Naisbitt University
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