Mihir Patel
Ocala
Summary
Detail-oriented professional with a proven track record of delivering exceptional customer service and fostering strong client relationships. Equipped with excellent communication and multitasking abilities, dedicated to efficiently resolving client concerns while enhancing overall satisfaction. Eager to contribute as a Leasing Agent or Assistant Manager, focusing on building customer loyalty through empathy and effective problem-solving strategies. Committed to maintaining high standards of service excellence in every interaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Co-Manager
Holiday Motel
10.2024 - Current
- Greeted and checked in guests, ensuring smooth and efficient arrival and departure processes.
- Managed reservations, cancellations, and modifications via phone, email, and in-person requests.
- Processed payments, issued receipts, maintained accurate financial records.
- Responded to guest inquiries, concerns, and complaints to ensure customer satisfaction.
- Coordinated with housekeeping and maintenance staff to fulfill guest needs and room readiness.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Enhanced customer engagement strategies, leading to improved satisfaction ratings.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
Software Test Engineer
Equifax
09.2022 - 10.2023
- Developed and executed comprehensive test plans for software applications to ensure functionality and reliability.
- Collaborated with developers to identify, troubleshoot, and resolve software defects promptly.
- Automated testing processes using tools such as Selenium to enhance efficiency and accuracy of testing cycles.
- Analyzed test results and provided actionable feedback to stakeholders, improving overall software quality.
Restaurant Manager
Pizza Hut
11.2020 - 08.2022
- Supervised daily operations to ensure exceptional customer service and efficient workflow.
- Trained and mentored staff on best practices in food safety and service standards.
- Developed and implemented inventory management procedures to reduce waste.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction ratings.
Education
Bachelor of Business Administration -
Parul University
India01-2019
Post-Graduate Certificate - Marketing Management
Lambton College
Toronto, ON04-2022
Skills
- Leasing and sales
- Marketing management
- Business development
- Staff training and development
- Decision-making
- Brand management
- Preventive Maintenance
- Contract negotiation
- Cross-functional teamwork
- Documentation and reporting
Certification
- Microsoft Suite (Word, Excel, PowerPoint etc.)
- Google Workspace
- P&L, RevPar, ADR
- SQL
Languages
Fluent in English, Hindi, and Gujarati
Timeline
Co-Manager
Holiday Motel
10.2024 - Current
Software Test Engineer
Equifax
09.2022 - 10.2023
Restaurant Manager
Pizza Hut
11.2020 - 08.2022
Bachelor of Business Administration -
Parul University
Post-Graduate Certificate - Marketing Management
Lambton College