MIHRET HABTAMU
Aurora,CO.
Summary
A highly organized, dedicated, customer focused and an innovative thinker, with strong communication, active listening, problem solving and leadership skills working with multiple populations. Compassionate and enthusiastic team player devoted to providing different levels of service to diverse populations.
Overview
8
8
years of professional experience
Work History
Hospital Information Operator
UCHealth University Of Colorado Hospital
Aurora, CO
03.2022 - Current
- Receives and manages over 500 calls per day and relays internal and external calls and provides general information and customer service assistance.
- Maintains desk directories, on-call list, reference guides and other associated reference materials.
- Operates beeper and paging system to contact hospital personnel and code team.
- Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans.
Wellness Coordinator
Frontier Valley Independent And Assisted Living
Aurora, CO
05.2021 - 03.2022
- Assisted supervision of licensed medication technicians and caregivers.
- Provided training and education to Caregivers on ongoing basis to include classroom in-services and situation-specific training.
- Maintained of resident charts and review of documentation performed by care giving staff.
- Ensured and conducted personal service plan reviews and updates, according to Frontier Valley and state requirements, to ensure residents’ service needs are met.
- Assisted achievement of occupancy goals by monitoring health, safety and well-being of residents, proactively identified those at risk for move out.
- Monitored and participated in quality improvement and risk management programs at safety committee meetings, collaborative care meetings and family care conferences.
- Scheduled and followed through of physician visits including, but not limited to, dental appointments, eye appointments, therapy visits.
- Communicated information in timely manner to appropriate person or agency regarding changes in residents’ health/well-being, personal needs, risk management issues, customer service issues, family or outside health care provider concerns.
- Shared on-call and manager on duty responsibilities/shifts as required.
Caregiver/QMAP
Frontier Valley Independent And Assisted Living
Aurora, CO
05.2016 - 03.2022
- Coordinated daily medicine schedules and administration as prescribed by health care provider and observe/report responses to existing treatment plans to help clients address symptoms and enhance quality of life.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Checked vital signs on daily basis, took height and weight measurements and contacted supervisor regarding patient health concerns or behavioral changes.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained cleanliness of medicine supply room, audit medication carts and provide accurate accounting of all medications.
- Record patients' medical history, vital statistics, or information such as test results in medical records.
Resident's Assistant
Colorado State University Housing And Dining
Fort Collins, CO
10.2019 - 09.2020
- Enforced university rules and regulations while acting as a bridge between students and administration covering topics such as inclusiveness, LGBTQ, safe-zone and physical and mental wellness.
- Assisted students with their needs according to their goals and contributed to weekly meetings with directors.
- Applied active listening skills to assist up to 40 student residents with personal situations and conflict management.
- Organized and implemented monthly floor meetings and high impact social and educational workshops.
- Provided advising and managed disagreements between students, resident’s and fellow resident assistants.
- Participated in overnight and weekend duty rotation, acting as first responder for student concerns and building emergencies.
Education
Bachelor of Arts - Social Work
Colorado State University
Fort Collins, CO05.2021
High School Diploma -
Rangeview High School
Aurora, CO05.2017
Skills
- Customer Service
- Leadership
- Teamwork
- Medication Administration
- Active Listening
- Social Media Management / Outreach
- Microsoft Office
- Conflict Resolution
- Emergency Situation Response
- Patient Information
Languages
Amharic
Native or Bilingual
Timeline
Hospital Information Operator
UCHealth University Of Colorado Hospital
03.2022 - Current
Wellness Coordinator
Frontier Valley Independent And Assisted Living
05.2021 - 03.2022
Resident's Assistant
Colorado State University Housing And Dining
10.2019 - 09.2020
Caregiver/QMAP
Frontier Valley Independent And Assisted Living
05.2016 - 03.2022
Bachelor of Arts - Social Work
Colorado State University
High School Diploma -
Rangeview High School