Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Miia Gonzalez

Laredo,TX

Summary

Knowledgeable and dedicated customer service professional with experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Texas Roadhouse
07.2023 - 10.2023
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

PRN CNA

Elysian Hospice
01.2023 - 05.2023
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Volunteer

Dr.Anish Potty
01.2022 - 01.2022
  • Maintained clean, neat, and operational facilities
  • Used strong interpersonal communication skills to convey information to others.
  • Stored equipment in designated areas to keep hallways clear of clutter
  • Assisted Patients with entering and exiting vehicles, and transferring from or to wheelchair or stretchers


Server

Johnny Carinos Country Italian
03.2020 - 08.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.


Education

Bachelor of Science - Nursing

Texas A&M International University
Laredo, TX
05.2025

High School Diploma -

John B Alexander High School
Laredo, TX
05.2021

Skills

  • Excellent Customer Service
  • Good Communication Skills
  • Multitasking Skills
  • Bilingual
  • Time Management
  • Conflict Resolution
  • Customer Relationships

Certification

  • CPR (American Heart Association)

Timeline

Server

Texas Roadhouse
07.2023 - 10.2023

PRN CNA

Elysian Hospice
01.2023 - 05.2023

Volunteer

Dr.Anish Potty
01.2022 - 01.2022

Server

Johnny Carinos Country Italian
03.2020 - 08.2021

Bachelor of Science - Nursing

Texas A&M International University

High School Diploma -

John B Alexander High School

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Miia Gonzalez