Mika Dela Cruz
Riverside,CA
Summary
Friendly, committed, and hardworking server with over four years of experience in the food industry and hospitality. Dedicated to resolving issues, driving operational efficiencies, and, most importantly, bringing an enthusiastic attitude to the workplace to deliver exceptional customer service. Creative problem solver and team collaborator well-versed in customer service and interpersonal skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Greek Street Grill
Riverside, CA
02.2023 - Current
- Provided excellent service to over 100 guests per shift in a fast-paced, casual dining setting.
- Carried out complete opening, closing, and shift-change duties to keep the restaurant working efficiently.
- Accurately processed orders using POS; managed cash and credit transactions.
- Collaborated and coordinated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Fostered customer relationships to drive repeat business.
Server
Ten Ren's Tea Time
Riverside, CA
12.2021 - 01.2023
- Refined ability to handle disgruntled customers and worked to increase customer satisfaction.
- Memorized over 50 menu items and rotating specials to provide customized recommendations.
- Maintained knowledge of ingredients for guest questions, dietary needs, and customers' food allergies.
- Developed time management skills through effectively multitasking in a fast-paced environment.
- Maintained cleanliness and followed food safety guidelines.
Hostess
Ooka Sushi and Hibachi
Riverside, CA
03.2021 - 12.2021
- Warmly greeted and escorted guests to their assigned tables, seating 100 to 200 customers per shift, while maintaining an organized waitlist.
- Took reservations and to-go orders by phone, answered customer questions, and provided customers with accurate wait times.
- Coordinated with the waitstaff, kitchen, and managers to ensure each guest was promptly assigned to their seats and satisfied with customer service.
- Presented menus and suggested daily specials to increase sales.
Education
Bachelor of Science - Biology
University of California, Irvine
Irvine, CASkills
- Exceptional customer service and communication
- Time management skills
- Accurate order taking and POS system knowledge
- Team collaboration and conflict resolution
- Hospitality and accommodation
- Strong interpersonal skills
- Upselling and suggestive selling techniques
- Flexible schedule and ability to stay calm under pressure
Certification
- Riverside County Food Handlers Certificate
Timeline
Server
Greek Street Grill
02.2023 - Current
Server
Ten Ren's Tea Time
12.2021 - 01.2023
Hostess
Ooka Sushi and Hibachi
03.2021 - 12.2021
Bachelor of Science - Biology
University of California, Irvine