Mika Hilliard

Dynamic professional with a proven track record at Charlie Kang's, excelling in customer service and conflict resolution. Adept at data analysis and project management, I thrive in fast-paced environments, consistently enhancing team collaboration and client satisfaction. My strong written communication skills and ability to engage diverse audiences drive successful outreach initiatives.

• NSLI-Y State Department Scholarship | Xiamen University June 2018 - August 2018
• Participated in intensive Mandarin Chinese language and cultural studies in Xiamen, China.
• Jumped from Level 2 Proficiency to Level 3 – Minimum Professional Proficiency in Mandarin Chinese
• Huayu Enrichment Scholarship | National Taiwan Normal University August 2022 – May 2023
• 15 hours of intensive Mandarin Chinese courses at NTNU per week and 3 hours of language exchange per week
• Tutored local Chinese in English as part of a mutual language exchange

• Volunteer twice a week at the Allen Neighborhood Center, supporting preparations for community-building initiatives and the Veggie Box program by organizing materials, packing produce, setting up event spaces, and helping with outreach to engage local residents.