Whitney West
Conway,AR
Summary
Having spent most of my career in customer services, being a flight attendant is by far the most fulfilling. I find joy in serving and advocating for others, while overseeing and ensuring the safety of the people I'm serving. I pride myself in being dedicated to each position I hold and being flexible with working hours, days and times. I also find pride in contributing to the success of my team, as well as upholding, and excelling the standards of the company I'm serving.
Overview
13
13
years of professional experience
Work History
Server/Assistant Manager
Market Place Restaurant
Conway, AR
10.2023 - Current
- Provided superior customer service by anticipating guests' needs and responding promptly to their inquiries.
- Trained, supervised and evaluated staff on proper service techniques, sanitation standards and menu items.
- Ensured compliance with all food safety regulations and established quality standards.
Family Relations Specialist
Pediatrics Plus
Conway, AR
10.2022 - Current
- Advocated for children and families to receive different types of therapy's. Occupational therapy, Physical therapy, Speech therapy, Developmental therapy, Developmental preschool, and Autism therapy.
- Worked with families after receiving a devastating diagnosis of Autism, after a major injury or wreck, a child being born pre-term.
- Coordinate families schedules to get into services.
- Facilitated frequent family conferences to discuss case plans in detail and discuss goals.
- Set goals for our team to better our Family Relations team.
- Collaborated with state agencies and benefits coordinators to develop a plan for families and children to receive care they deserve.
- Organized and compiled families case histories to facilitate the right actions for treatment.
Server
On The Border
Conway, AR
05.2023 - 10.2023
- Work part time as a server at a local restaurant. Serve customers with an upbeat attitude.
- Follow up with customers by topping off their drinks and making sure their meal came out correctly.
- Build rapport with customers by conversation and giving recommendations of best selling items on the menu.
- Having fun and getting to know my regulars.
Flight Attendant
American Airlines
Dallas, TX
09.2015 - 08.2022
- Work within a diverse culture each day at work.
- Yearly in person training as well as quarterly web based training.
- Customer service and safety are the two most important things when working on an airplane.
- Organize paperwork and catering before the flight begins.
- Help solve problems with passengers and coworkers.
- Work in a high stress environment.
- Help with the new hires joining our team.
- Coordinate and help during medical emergencies and other emergencies on the aircraft.
- Keep things in the galley and aircraft organized.
- Adhere to FAA policies and procedure.
- Serve passengers while on board.
- Help and assist passengers and coworkers.
Sales Associate
Belk
Conway, AR
10.2014 - 09.2015
- Helped customers find things they were looking for, and if not located ordered online for the customer.
- Kept my area clean and organized.
- Trained others who were new with the job.
- Built relationships with my coworkers to help bring success to the team.
- Had weekly goals to obtain within the customer service realm.
- Work as a team member.
- Helped customers and team members with tasks and locating items.
Case Manager
Arkansas Counseling Associates
Conway, AR
05.2011 - 08.2013
- Developed a treatment plan for each client and worked with the therapist to develop it for the clients needs.
- Goal setting with clients and their families. Helped achieve the goals each week.
- Behavioral modification.
- Worked with a team of clinicians for each individual client.
- Advocated for needs of each client whether that was in their household or within their schools.
- Assessed clients mental health and well-being each week.
- Helped and educated clients understand their needs and diagnosis.
- Paperwork for each individual after the conclusion of their sessions.
- Provided support for the client and their families.
Education
Bachelor of Science - Psychology
Central Baptist College
Conway, AR05.2014
Skills
- FAA Regulations
- Company Culture and Values
- Adult AED and CPR
- Problem Solving
- Working in high stress environment
- Verbal and written communication
- Customer Service
- Organization
- Microsoft Office
- Working with kids and families with all needs
- Communication skills
Timeline
Server/Assistant Manager
Market Place Restaurant
10.2023 - Current
Server
On The Border
05.2023 - 10.2023
Family Relations Specialist
Pediatrics Plus
10.2022 - Current
Flight Attendant
American Airlines
09.2015 - 08.2022
Sales Associate
Belk
10.2014 - 09.2015
Case Manager
Arkansas Counseling Associates
05.2011 - 08.2013
Bachelor of Science - Psychology
Central Baptist College