Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Knight

Chicago,IL

Summary

Dynamic professional with extensive experience at Southwest Airlines, specializing in team management and operational efficiency. Demonstrated success in mentoring and training staff while ensuring compliance with FAA regulations. Achievements include enhancing performance through strategic planning and quality control, resulting in significant improvements in ramp operations.

Overview

10
10
years of professional experience

Work History

Assistant Manager of Ramp

Southwest Airlines
Chicago, IL
03.2024 - Current
  • Reviewed employee attendance records, timekeeping, and payroll details
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Assigned work and monitored performance of project personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Ensured compliance with safety regulations and company policies.
  • Delegated work to staff, setting priorities and goals.

Ramp Agent Supervisor

Southwest Airlines
Chicago, IL
06.2016 - 03.2024
  • Monitored workers and reviewed completed work for proper performance.
  • Presented and explained work orders to team.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
  • Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
  • Inspected equipment for wear, specifications adherence and issues.
  • Evaluated employee performance and prepared performance appraisals.
  • Prepared and led staff training and instruction.
  • Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
  • Held staff meetings to share project information and address specific issues.

Ramp Agent

Southwest Airlines
Chicago, IL
06.2015 - 06.2016
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Collected, sorted and checked baggage tags against flight lists.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.

Education

Associate of Applied Science - Computer Science

Elmhurst College
Elmhurst, IL

Associate of Science - Nursing

Olive Harvey College
Chicago, IL

Skills

  • FAA regulations
  • Security processes
  • Baggage oversight
  • Quality control
  • Planning production
  • Database documentation
  • Mentoring and training
  • Safety standards
  • Operational efficiency
  • Conflict resolution
  • Team management
  • Safety compliance
  • Performance evaluation
  • Employee training

Timeline

Assistant Manager of Ramp

Southwest Airlines
03.2024 - Current

Ramp Agent Supervisor

Southwest Airlines
06.2016 - 03.2024

Ramp Agent

Southwest Airlines
06.2015 - 06.2016

Associate of Applied Science - Computer Science

Elmhurst College

Associate of Science - Nursing

Olive Harvey College

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