Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mika Morgan

Groesbeck,TX

Summary

Accomplished Operations Supervisor with a proven track record at Atmos Energy. Proven in operations management and team leadership, I significantly improved performance metrics and customer satisfaction. Skilled in fostering a culture of safety and excellence, my approach resulted in tangible improvements in compliance and service quality.

Overview

18
18
years of professional experience

Work History

Operations Supervisor

Atmos Energy
11.2008 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Conducted regular site inspections to ensure adherence to quality standards and identify areas for improvement.
  • Managed operations budget and launched monthly communications processes to enable best practices implementation.

Supervisor of Customer Operations

Atmos Energy
05.2006 - 10.2008
  • Collaborated with cross-functional teams to resolve complex customer issues promptly and effectively.
  • Managed a team of customer service representatives, ensuring adherence to company policies and consistent delivery of high-quality support.
  • Conducted regular performance reviews to assess strengths and opportunities for development within the team.
  • Fostered a positive work environment through effective conflict resolution techniques, reinforcing teamwork values among personnel.
  • Handled escalated customer complaints professionally and efficiently, resulting in higher levels of trust from clients.

Education

High School Diploma -

Groesbeck High School
Groesbeck, TX
05-1991

Skills

  • Operations Management
  • Performance monitoring
  • Task Delegation
  • Staff Supervision
  • Safety oversight
  • Customer Relations
  • Employee Engagement
  • Team Leadership
  • Coaching and Mentoring

Accomplishments

  • Led Southeast Region safety team.
  • Member of MDTX/APT maintenance pigging team.
  • Supervisor for the VP & VP (2nd) projects.
  • Currently supervisor for line BTG project.
  • Supervised multiple offices for Corsicana and Groesbeck.


Timeline

Operations Supervisor

Atmos Energy
11.2008 - Current

Supervisor of Customer Operations

Atmos Energy
05.2006 - 10.2008

High School Diploma -

Groesbeck High School

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Mika Morgan