Mika Morgan
Groesbeck,TX
Summary
Accomplished Operations Supervisor with a proven track record at Atmos Energy. Proven in operations management and team leadership, I significantly improved performance metrics and customer satisfaction. Skilled in fostering a culture of safety and excellence, my approach resulted in tangible improvements in compliance and service quality.
Overview
18
18
years of professional experience
Work History
Operations Supervisor
Atmos Energy
Groesbeck
11.2008 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Conducted regular site inspections to ensure adherence to quality standards and identify areas for improvement.
- Managed operations budget and launched monthly communications processes to enable best practices implementation.
Supervisor of Customer Operations
Atmos Energy
Waco
05.2006 - 10.2008
- Collaborated with cross-functional teams to resolve complex customer issues promptly and effectively.
- Managed a team of customer service representatives, ensuring adherence to company policies and consistent delivery of high-quality support.
- Conducted regular performance reviews to assess strengths and opportunities for development within the team.
- Fostered a positive work environment through effective conflict resolution techniques, reinforcing teamwork values among personnel.
- Handled escalated customer complaints professionally and efficiently, resulting in higher levels of trust from clients.
Education
High School Diploma -
Groesbeck High School
Groesbeck, TX05-1991
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Safety oversight
- Customer Relations
- Employee Engagement
- Team Leadership
- Coaching and Mentoring
Accomplishments
- Led Southeast Region safety team.
- Member of MDTX/APT maintenance pigging team.
- Supervisor for the VP & VP (2nd) projects.
- Currently supervisor for line BTG project.
- Supervised multiple offices for Corsicana and Groesbeck.
Timeline
Operations Supervisor
Atmos Energy
11.2008 - Current
Supervisor of Customer Operations
Atmos Energy
05.2006 - 10.2008
High School Diploma -
Groesbeck High School