Mika Rossi
South Lake Tahoe,CA
Summary
Quality Assurance Specialist at Hilton Grand Vacations with a proven track record in enhancing customer satisfaction through effective communication and innovative problem-solving. Adept at multitasking and fostering team collaboration, I excel in maintaining meticulous attention to detail while driving performance improvements and delivering exceptional service.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist
Hilton Grand Vacaitons
South Lake Tahoe, CA
08.2016 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule.
- Always worked effectively in team environments to make the workplace more productive.
Fitness Instructor
Jazzercise
South Lake Tahoe, CA
06.2001 - Current
- Stayed current with the latest fitness trends and research to enhance training methods and advice.
- Coached and encouraged participants during exercises and routines.
- Explained and demonstrated fitness and conditioning techniques and movements.
- Explained and taught proper use of weights, exercise bands and other fitness equipment.
- Prepared for classes in advance, selected and queued music beforehand and began and ended classes on time for maximum benefit to attendees.
- Instructed group classes in a variety of disciplines such as yoga, Pilates, aerobics, strength training and kickboxing.
Contracts Manager
Diamond Resorts
South Lake Tahoe, CA
05.2013 - 08.2016
- Established work procedures and schedules to organize daily work of administrative staff.
- Pitched in to help with office tasks during busy periods and staff absences.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Worked with the management team to promote sales.
- Developed system to teach procedures to new staff members.
- Established clear review process throughout contract period to assess performance against expectations and requirements.
- Provided support and guidance to all staff to maintain a collaborative work environment.
- Managed household errands and other essential duties.
- Updated and maintained, revised data with current information.
Contracts Specialist
Diamond Resorts
South Lake Tahoe, CA
06.2011 - 05.2013
- Participated in ongoing training programs related to job duties or responsibilities.
- Maintained accurate records of contracts and transactions.
- Proofread and edited contracts to correct errors.
- Collected and organized information for members, prioritizing entries to increase efficiency for contract processing
- Followed up on pending tasks until completion.
- Maintained confidentiality of sensitive information.
- Reviewed existing information for accuracy and made necessary corrections.
- Provided support to management staff.
- Entered data into internal system with high accuracy rate.
Education
Associate of Arts - Business Administration
Truckee Meadows Community College
Reno, NV12-1992
Skills
- Customer service
- Effective communication
- Attention to detail
- Written communication
- Team collaboration
- Multitasking
- Adaptability
- Organizational skills
Certification
CA Real Estate License
CA Notary
NV Timeshare sales agent license
NV Notary
CPR Certification
Languages
Japanese
Professional
Spanish
Elementary
Timeline
Quality Assurance Specialist
Hilton Grand Vacaitons
08.2016 - Current
Contracts Manager
Diamond Resorts
05.2013 - 08.2016
Contracts Specialist
Diamond Resorts
06.2011 - 05.2013
Fitness Instructor
Jazzercise
06.2001 - Current
Associate of Arts - Business Administration
Truckee Meadows Community College
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