Mika Schroeder
New Braunfels
Summary
A dynamic leader in customer service, my tenure at 7 Monks Cafe and Boba-topia honed my problem-solving and exceptional customer service skills. Expert in fostering guest engagement and maintaining professionalism, I significantly enhanced customer satisfaction and team collaboration. My adept handling of high-volume periods showcases my strong work ethic and commitment to excellence.
Overview
3
3
years of professional experience
Work History
Server/Cashier Team Lead
7 Monks Cafe
02.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Barista
Boba-topia
05.2022 - 07.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
No Degree - Education
Northeast Lakeview College
Universal City, TX05-2028
Skills
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Guest engagement
- Problem-solving skills
- Collaboration and teamwork
- Verbal and written communication
- Patience and empathy
Timeline
Server/Cashier Team Lead
7 Monks Cafe
02.2024 - Current
Barista
Boba-topia
05.2022 - 07.2023
No Degree - Education
Northeast Lakeview College
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