Michigan Licensed Funeral Director and Embalmer with 10+ years of comprehensive experience in providing dignified, compassionate, and professional bereavement care. Expertly manage all facets of funeral service, including regulatory compliance of Michigan Law, advanced embalming and restorative arts, grief support, and coordination of personalized services. Dedicated to upholding the highest standards of professional and ethical practice while serving diverse families in my community. Possess strong communication skills for interacting empathetically with bereaved families. Exhibit proven leadership abilities, having coordinated teams to ensure smooth operation of funeral services. Demonstrated impact by implementing customer-focused strategies resulting in increased family satisfaction levels.
Advanced Embalming & Disinfection, Restorative Arts, Trauma cases, Donor cases, Cremation planning & certification, EDRS (Electronic Death Registration System) Filing, Client Consultation & Arrangement, Crisis Communication, Grief Support & Counseling, Intercultural Awareness, Ethical Practice, Team Leadership, Pre-Need Sales & Planning, Accounting & Billing, Vendor Management (Cemeteries, Florists, Printers, Clergy, etc.)