Mikael Watts
Virginia Beach,VA
Summary
Store Leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Customer Service Manager
Lidl US
Store Manager
7-eleven
06.2020 - Current
- Managed rolling inventory of 192k+, Extensive daily cash control, and completed point of sale store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
Customer Service Supervisor
Foodlion Grocery Store
06.2019 - 06.2020
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Customer Service Manager
Lidl US
06.2017 - 06.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits and reconcile weekly payroll.
- Organized and balanced multiple priorities within fast-paced environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Assistant General Manager of Operations
Wawa Gasoline
06.2010 - 10.2017
- Planned and prepared work schedules for 35+ employees to assign employees to specific duties.
- Extensive training in food safety and regulatory compliance.
- Ensuring profitability by controlling budgeted shrink and spoilage.
- Evaluated department conditions and operations to determine strengths and areas for improvement.
- Monitored key performance metrics to identify areas for improvement.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Optimized product execution, internal/external team pipeline building.
- Total asset and inventory control, including fresh food and beverage areas.
Education
Business Administration
Old Dominion University
Norfolk05.2025
Skills
- Manage Budgets
- Engine Components
- Manage Contracts
- Exceptional Telephone Etiquette
- Financial Forecasting
- Workflow Planning
- Staff Management
- Microsoft Internet Explorer
- Staff Training
- Policy and Procedure Implementation
Certification
ServeSafe Certification
Timeline
Store Manager
7-eleven
06.2020 - Current
Customer Service Supervisor
Foodlion Grocery Store
06.2019 - 06.2020
Customer Service Manager
Lidl US
06.2017 - 06.2019
Assistant General Manager of Operations
Wawa Gasoline
06.2010 - 10.2017
Customer Service Manager
Lidl US
Business Administration
Old Dominion University
Similar Profiles
Jaidy AntunezJaidy Antunez
Sales Associate and Baker at Lidl USSales Associate and Baker at Lidl US
Logan JacksonLogan Jackson
Warehouse Associate at Lidl USWarehouse Associate at Lidl US
Nicholas HarpNicholas Harp
Assistant Store Manager at Lidl USAssistant Store Manager at Lidl US
Dominique HawkinsDominique Hawkins
Senior Analyst & Project Leader at Lidl USSenior Analyst & Project Leader at Lidl US
Devon RumbaughDevon Rumbaugh
General Laborer at NGK-Locke Polymer Insulators Inc.General Laborer at NGK-Locke Polymer Insulators Inc.