Mikaela De La Cruz
Pampa,TX
Summary
Dynamic professional with a proven track record at Gray County Tax Office, excelling in customer satisfaction and data accuracy. Skilled in cash handling and telephone etiquette, I effectively managed inquiries and improved service quality, fostering positive relationships and loyalty among clients. Committed to enhancing operational efficiency and delivering exceptional results.
Overview
5
5
years of professional experience
Work History
Clerk
Gray County Tax Office
02.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Cashier
United Supermarkets
06.2020 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
05.2022
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
Languages
Spanish
Native or Bilingual
Timeline
Clerk - Gray County Tax Office
02.2023 - Current
Cashier - United Supermarkets
06.2020 - 02.2023
Pampa High School - High School Diploma,
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