Summary
Overview
Work History
Education
Skills
Timeline
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Mikaela Haarman

Newton,IL

Summary

High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets.

Overview

9
9
years of professional experience

Work History

Shift Lead Waitress

Gopher's Grill
06.2019 - Current
  • Trained new employees on company policies, procedures, and best practices for optimal performance; Improved team efficiency by implementing new scheduling and task management strategies.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.

Receptionist & Sterilization Tech.

Prairieland Dental
05.2015 - 08.2022
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained accurate records of all sterilized items, ensuring traceability and regulatory compliance; Reduced risks of infection by consistently maintaining a clean and sterile work environment.

Education

Master of Science - Foods, Nutrition, And Wellness Studies

Eastern Illinois University
Charleston
12.2023

Bachelor of Science - Biological Sciences

Eastern Illinois University
Charleston
05.2022

Skills

  • Operations Monitoring
  • Performance Improvement
  • Team Motivation
  • Conflict Resolution
  • Customer Service

Timeline

Shift Lead Waitress

Gopher's Grill
06.2019 - Current

Receptionist & Sterilization Tech.

Prairieland Dental
05.2015 - 08.2022

Master of Science - Foods, Nutrition, And Wellness Studies

Eastern Illinois University

Bachelor of Science - Biological Sciences

Eastern Illinois University

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Mikaela Haarman