Mikaela Johnson
Cincinnati,Ohio
Summary
Dedicated and diligent individual excelling in achieving success through teamwork and assistance! Pride in delivering exceptional service and resolving issues promptly. Keen eye for detail and experience in fast-paced, high-pressure environments. Customer service professional seeking to utilize leadership skills as a customer service team lead. Expertise in customer relations and conflict resolution make the perfect fit for this position.
Overview
7
7
years of professional experience
Work History
Customer Sales/ Manufacturing
Tennis point
Sharonville, Ohio
04.2023 - Current
- Customer Satisfaction
- Chat
- Manufacturing
- Attention to detail
- Product knowledge
- cancellations
Customer service specialists I
Worldpay merchant services
Cincinnati, Ohio
09.2019 - 01.2023
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status
- Interacted with problematic accounts
- Outbound calling
- Dispute claims
- Credit processing
- Faxing & email
Senior Collections Representative
Act Collections
Sharonville, OH
09.2018 - 09.2019
- Provided regular reports on account status, updating management on progress towards collection targets and recommending adjustments
- Reduced delinquency rates with proactive strategies and timely follow-ups on overdue accounts.
- Provided exceptional customer service by empathizing with clients'' financial situations, offering flexible payment solutions while still adhering to company policies.
Call center agent
Rdi connect
Blue Ash, Ohio
05.2017 - 08.2018
- Selling packages, phones and tv services!
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Worked with phone plans
- technical issues on a day to day basis
Education
Diploma -
Woodland highschool
Skills
- Business planning
- Customer support
- Documentation and reporting
- Microsoft Office
- Typing 50-60 wpm
- Technical support
- Cash handling
- Client communication
- Logging call information
- Inbound phone Calls
- Account Management
- Deescalating
- collections
- claims disputes
Personal Information
Title: Customer service representative
Timeline
Customer Sales/ Manufacturing
Tennis point
04.2023 - Current
Customer service specialists I
Worldpay merchant services
09.2019 - 01.2023
Senior Collections Representative
Act Collections
09.2018 - 09.2019
Call center agent
Rdi connect
05.2017 - 08.2018
Diploma -
Woodland highschool