Mikaela Johnston
Orlando,FL
Summary
Results-driven Sales Associate with experience in listing and selling homes within a 55+ manufactured home community. Expertise in transaction coordination, client communication, document preparation, and CRM management. Skilled in navigating buyer and seller qualification processes, contracts, and compliance requirements, while delivering exceptional customer service.
Overview
14
14
years of professional experience
Work History
Sales Associate
Cobblestone Property Management LLC
Westmont, Illinois
11.2021 - 01.2025
- Sold manufactured homes in a 55+ community, guiding buyers through the full sales cycle from initial inquiry to closing.
- Educated prospective buyers on financing options and credit requirements, facilitating informed decisions and enhancing buyer confidence.
- Pre-qualified leads by reviewing financial documentation and coordinating with lenders to ensure buyer readiness.
- Conducted tailored property tours and community presentations to engage senior clientele, showcasing community benefits and driving interest.
- Prepared and explained purchase agreements, disclosures, and addenda in compliance with state and company regulations.
- Maintained accurate client records, contracts, and transaction files to meet audit and compliance standards.
- Collaborated with lenders, inspectors, and management to ensure smooth closings.
- Delivered empathetic customer service, addressing concerns to foster trust and build lasting relationships with clients.
Bartender
The Black Hammock
Oviedo, Florida
12.2020 - 10.2021
- Delivered exceptional customer service in fast-paced environment, enhancing guest experiences and fostering repeat business.
- Drove revenue growth by upselling premium beverage options, food items, and branded merchandise through personalized guest recommendations.
- Designed and curated custom drink menus tailored to private events, themed parties, and seasonal promotions.
- Managed bar inventory and restocked supplies to ensure consistent availability of beverages and minimize service delays.
- Provided knowledgeable, engaging guidance to guests regarding menus, products, and on-property wildlife experiences to enhance overall guest satisfaction.
- Assisted in developing competitive pricing strategies based on market trends, customer demand, and cost analysis.
- Promoted and marketed boat tours, jet ski rentals, and resort amenities, effectively engaging guests to boost interest and participation.
Bartender/Server
La Cita Country Club
Titusville, Florida
08.2020 - 11.2020
- Delivered high-quality food and beverage service to club members and guests in dining rooms, bar areas, and during private events.
- Established rapport with members through attentive, personalized service and anticipation of guest preferences.
- Utilized in-depth knowledge of food, beverage, wine, and cocktail menus to make informed recommendations and enhance guest experience.
- Prepared and served beverages in compliance with club standards, safety guidelines, and responsible alcohol service policies.
- Coordinated service flow and maintained polished presentation for private events, banquets, and member functions.
- Processed transactions accurately and efficiently while maintaining a clean, organized service area.
Bartender/Server/Hostess
Orleans Bistro and Bar
Titusville, Florida
02.2019 - 03.2020
- Greeted and seated guests, managed waitlists, and coordinated table flow to enhance dining efficiency and guest satisfaction.
- Demonstrated thorough knowledge of menus, daily specials, and promotions to answer guest questions and make personalized recommendations.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Delivered attentive, high-quality food and beverage service in fast-paced bistro, fostering a welcoming and professional atmosphere.
- Crafted signature cocktails and classic drinks tailored to diverse preferences, elevating guest enjoyment.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Ensured compliance with health and safety regulations in beverage preparation.
Crew Leader/Supervisor
Bills Car Wash III
Orlando, FL
08.2010 - 03.2017
- Led team of car wash attendants, assigning tasks and monitoring performance to maintain service quality and operational efficiency.
- Trained new employees on wash procedures and safety protocols, enhancing their readiness to deliver quality customer service.
- Oversaw daily operations, coordinating workflow and conducting equipment checks to ensure continuous service delivery.
- Ensured vehicles were cleaned to company standards through quality inspections and corrective actions.
- Delivered exceptional customer service by addressing questions, resolving concerns, and ensuring a positive guest experience.
Cashier
Farm and Pet Superstore
Orlando, Florida
10.2013 - 05.2014
- Processed customer transactions with accuracy and efficiency, delivering friendly and knowledgeable service to enhance customer satisfaction.
- Assisted customers in person and by phone, addressing product inquiries and ensuring informed purchasing decisions.
- Organized shelves by restocking merchandise and rotating inventory to enhance product visibility and availability.
- Monitored inventory levels and communicated restocking needs to management to support consistent product availability.
- Maintained a clean, safe, and orderly sales floor and checkout area
Education
Associate of Arts -
Seminole State College of Florida
Oviedo, FL01-2018
Skills
- Transaction Coordination
- Buyer qualification
- MLS & Listing Management
- Financing coordination
- Contract management
- Client Relations & Follow-Up
- Marketing & Open House Support
- CRM & Database Management
- Executive and Administrative Support
- Scheduling & Calendar Management
- Compliance & Document Control
- Negotiation support
- Confidential Information Handling
Languages
English
Full Professional
References
References available upon request.
Timeline
Sales Associate
Cobblestone Property Management LLC
11.2021 - 01.2025
Bartender
The Black Hammock
12.2020 - 10.2021
Bartender/Server
La Cita Country Club
08.2020 - 11.2020
Bartender/Server/Hostess
Orleans Bistro and Bar
02.2019 - 03.2020
Cashier
Farm and Pet Superstore
10.2013 - 05.2014
Crew Leader/Supervisor
Bills Car Wash III
08.2010 - 03.2017
Associate of Arts -
Seminole State College of Florida