Charles Van Ness
Maumelle,AR
Summary
Sales and project management expert with a solid record in enhancing customer experiences and streamlining operations. Committed to identifying improvement areas and executing timely solutions that boost profitability and efficiency. Strong communicator with proven ability to build lasting client relationships and lead teams effectively.
Overview
7
7
years of professional experience
Work History
Sales Associate
West end cigars
Little Rock, AR
05.2024 - Current
- Guided customers in selecting premium cigar products and accessories, enhancing their shopping experience.
- Processed sales transactions efficiently using point-of-sale systems.
- Executed cashier duties, including processing payments, issuing receipts, and managing change accurately.
- Coordinated with team members to design and set up promotional displays for special events, attracting customer interest.
- Conducted regular quality checks on products to ensure freshness and satisfaction.
Self Employed Contractor
Survey.com
Little Rock, AR
06.2023 - Current
- Managed project timelines and deliverables for diverse client surveys.
- Led field teams to ensure precise data collection and thorough site assessments, enhancing project outcomes.
- Trained new contractors on data collection protocols and best practices.
- Ensured safety protocols were being followed at all times by employees and subcontractors on site.
- Evaluated existing structures for repair or replacement options.
- Developed work plans, budgets, and timelines to effectively manage and coordinate project execution.
- Coordinated with suppliers to procure necessary materials for projects within budget constraints.
Mortgage Loan Processor
First Financial Mortgage Capital
North Little Rock, AR
09.2021 - 09.2023
- Reviewed mortgage applications for accuracy and compliance, ensuring adherence to regulations.
- Coordinated document requests between clients and underwriting teams to streamline processing and reduce delays.
- Managed loan processing timelines, facilitating on-time closings and enhancing client satisfaction.
- Communicated regularly with customers throughout the entire process from origination through closing.
- Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
- Inspected loan documentation for mistakes and corrected discrepancies.
- Managed loan application pipeline by completing and submitting reports within allotted turnaround times.
- Trained new staff on mortgage processing procedures and best practices.
- Collaborated with real estate agents to facilitate smooth transactions.
Manager
Mapco Mart
North Little Rock, AR
11.2020 - 04.2021
- Oversaw daily operations and ensured compliance with company policies.
- Managed staff schedules and delegated tasks to optimize workflow.
- Monitored staff performance and addressed issues.
- Coached, mentored, and trained team members to enhance skills and support career development.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Recruited and hired qualified candidates to fill open positions.
- Facilitated team meetings to discuss goals, challenges, and solutions.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored sales performance to identify trends and recommend actionable improvements.
- Coordinated inventory management and restocking processes to meet demand.
- Created monthly reports for senior management, highlighting key operational performance metrics and insights.
- Resolved conflicts between employees by guiding company policies and procedures.
General Manager
HMS Host (Chick Fil-A)
LR, AR
01.2019 - 03.2020
- Oversaw daily business operations, encompassing budgeting, staffing, scheduling, inventory control, customer service, and sales to ensure smooth functionality.
- Oversaw daily operations and staff management in a busy restaurant environment.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Enhanced customer satisfaction by addressing feedback promptly and effectively. (Bill & Hillary National Airport, LR, AR)
- Resolved customer complaints quickly while maintaining high-quality standards of service delivery.
- Managed inventory levels and ensured proper stock of food supplies.
- Developed and implemented training programs to ensure employees understood their responsibilities and the company's policies.
- Monitored financial performance and identified actionable areas for cost savings and revenue generation.
- Provided guidance and support to subordinate managers to foster an atmosphere of cooperation throughout the organization.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Education
High School Diploma -
BRYANT HIGH SCHOOL
Bryant, AR05-2005
Skills
- Customer service
- Sales transactions
- POS system operation
- Order processing
- Sales reporting
- Sales analytics
- Inventory management
- Inventory control
- Inventory tracking
- Order fulfillment
- Retail store operations
- Visual merchandising
- Transaction coordination
- Time management
- Project coordination
- Communication skills
- Customer engagement
- Business development
- Sales forecasting
- Product knowledge
- Inventory documentation
- Retail management software
- Problem solving
- Team collaboration
- Money transfer systems
Languages
English
Professional
Timeline
Sales Associate
West end cigars
05.2024 - Current
Self Employed Contractor
Survey.com
06.2023 - Current
Mortgage Loan Processor
First Financial Mortgage Capital
09.2021 - 09.2023
Manager
Mapco Mart
11.2020 - 04.2021
General Manager
HMS Host (Chick Fil-A)
01.2019 - 03.2020
High School Diploma -
BRYANT HIGH SCHOOL