Mikaela Martinez
Carlsbad,CA
Summary
Reliable and dynamic Service Associate with a two-year background in sales and customer service. Detail-oriented team player with strong organizational skills. Track record of consistently exceeding company's objectives to secure customer satisfaction. Strong sense of professional responsibility. Dependable candidate with an ability to handle multiple projects simultaneously with a high degree of accuracy and a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Restaurant Service Associate
Sambazon Acai Bowls
05.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Trained and taught five new employees in 2023.
- Unloaded, loaded and stocked merchandise.
- Responded to customer calls to answer questions about products and services.
Independent Pet Sitter
Self-employeed
08.2020 - Current
- Attended consultations and met with pets and pet guardians to obtain guidelines and protocol for care.
- Followed pet care instructions for dietary needs and medication regimens.
- Gave animals proper attention to promote secure environment in owner's absence.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Exercised animals regularly with walks and rigorous play activities.
- Generated more than 10 clients over a year long period and consistently received referrals for new clients.
- Communicated professionally with pet owners via phone, email, and text.
Education
Bachelor of Arts - Sociology
California State University San Marcos
05.2023
Skills
- Issue and Complaint Resolution
- Understanding Customer Needs
- Guest Service and Assistance
- Cultural Awareness
- Sales Experience
- Training Junior Team Members
- Calm and Professional Under Pressure
Timeline
Restaurant Service Associate
Sambazon Acai Bowls
05.2021 - Current
Independent Pet Sitter
Self-employeed
08.2020 - Current
Bachelor of Arts - Sociology
California State University San Marcos
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