Mikaela Milo
Houston
Summary
Professional with strong background in Human Resources. Expert in recruitment, employee relations, and policy implementation. Focuses strongly on team collaboration and achieving results. Reliable and adaptable, skilled in conflict resolution, talent acquisition, and performance management.
Overview
8
8
years of professional experience
Work History
Human Resource Specialist
Air National Guard
Houston, TX
09.2023 - Current
- Create, maintain, and audit personnel records of military members Ensured privacy standards are upheld by complying by D.O.D standards and protocols.
- Managed comprehensive benefits administration for all employees, ensuring timely processing and accurate recordkeeping.
- Organized company-wide training sessions to enhance employees skills in communication, conflict resolution, and leadership.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
Hospital Director
VCA
Houston, TX
01.2024 - 03.2025
- Directed human resource functions including recruitment, onboarding, performance evaluation, and talent management to build an exceptional team of healthcare professionals.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Conducted monthly profit and loss analysis, identifying opportunities for cost reduction and revenue growth while maintaining high standards of service and product offerings.
- Developed effective relationships with external recruitment partners, ensuring alignment with company values and hiring objectives.
Practice Manager
American Veterinary Group
Houston, TX
02.2023 - 09.2023
- Developed strong relationships with patients and clients to ensure a high level of care and satisfaction is guaranteed throughout their experience.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Accurately submitted controlled drug inventory log(s) to the DEA and other responsible parties to maintain hospital compliance.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Streamlined inventory management processes, reducing waste and improving resource allocation.
Opthalmic Technician
United States Air Force Reserve
Las Vegas, NV
04.2019 - 09.2023
- Improved patient satisfaction by providing efficient and accurate diagnostic testing; Distance/Near Visual Acuity testing, Muscle H test, and Color Vision testing
- Order, fit, and dispense military eye-ware such as Night vision goggles, Standard Issue 5A Frame
- Maintained a clean and organized work environment for optimal
Veterinary Technician
Mars
Phoenix, AZ
09.2018 - 01.2023
- Responded to critical triage within a timely fashion to initiate emergency care and begin stabilization
- Intubated, monitored, and recovered for pre/post-surgery patients
- Venipuncture, injections, radiograph positioning techniques
- Worked effectively in fast-paced environments.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Education
Master of Science - Management
University of Phoenix
Phoenix, AZ05-2026
Bachelor of Science - Management
University of Phoenix
Phoenix, AZ02-2025
Associate of Applied Science - Human Resources Management
Ashworth College
Norcross, GA06-2024
Certificate - Human Resource Management
University of Phoenix
Phoenix04-2023
Skills
- Facility Management
- Operations Management
- Quality Improvement
- Recruitment strategies
- Staff Training and Development
- Clinical Supervision
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Microsoft Office Suite
Affiliations
- National Society Leadership and Success
- Society of Human Resource Management (SHRM) Student Council
- Houston Veterinary Practice Manager Association
- 147th ATKW Rising 6 Council
- Fear Free Certification
- Basic Life Support (BLS) Instructor
Timeline
Hospital Director
VCA
01.2024 - 03.2025
Human Resource Specialist
Air National Guard
09.2023 - Current
Practice Manager
American Veterinary Group
02.2023 - 09.2023
Opthalmic Technician
United States Air Force Reserve
04.2019 - 09.2023
Veterinary Technician
Mars
09.2018 - 01.2023
Bachelor of Science - Management
University of Phoenix
Associate of Applied Science - Human Resources Management
Ashworth College
Certificate - Human Resource Management
University of Phoenix
Master of Science - Management
University of Phoenix