Mikaela Naccarato
Islip Terrace,United States
Overview
7
7
years of professional experience
Work History
Server
Ditch Kitchen And Surf Bar
05.2023 - 11.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained clean and orderly dining area for enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Hostess/Counter Girl
Mary's Pizza And Pasta
05.2017 - 11.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Prepared food items accurately and promptly, adhering to strict quality standards for optimal customer satisfaction.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Maintained knowledge of menu items and specials, offering recommendations based on customer preferences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Supported needs of 2-4 person wait staff who attended to specific needs of countless customers daily.
Hostess
Olive Garden - Darden Restaurants
08.2021 - 01.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Supported needs of 4-7 person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
Education
Bachelor of Science - Deaf Education And Early Childhood Education
Bloomsburg University of Pennsylvania
Bloomsburg, PA12.2022
Skills
- Guest Engagement
- Order Management
- Dining area maintenance
- High-volume dining
- Allergy awareness
- American Sign Language proficiency
Timeline
Server
Ditch Kitchen And Surf Bar
05.2023 - 11.2023
Hostess
Olive Garden - Darden Restaurants
08.2021 - 01.2022
Server/Hostess/Counter Girl
Mary's Pizza And Pasta
05.2017 - 11.2023
Bachelor of Science - Deaf Education And Early Childhood Education
Bloomsburg University of Pennsylvania
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