MIKAELA PASCO
Lompoc
Summary
Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
BX Exchange
Lompoc, CA
08.2024 - 12.2024
- Leveraged strong communication skills to effectively convey updates and resolve issues, ensuring customer satisfaction.
- Consistently provided top-notch support, addressing inquiries with enthusiasm and maintaining a positive attitude throughout interactions.
- Demonstrated dedication to exceeding customer expectations by consistently delivering exceptional service and building lasting relationships.
- Maintained a professional and empathetic demeanor in all customer interactions, fostering trust and ensuring a positive experience.
- Showcased excellent problem-solving abilities by efficiently addressing and resolving customer concerns, contributing to high satisfaction ratings.
- Proactively anticipated customer needs and provided timely, helpful information to enhance their overall experience.
- Passionately championed customer satisfaction, consistently seeking opportunities to improve service delivery and enhance the customer journey.
Associate
Savers
Pawtucket, Rhode Island
09.2023 - 02.2024
- Maintained a neat and clean back room by removing debris and stocking products in their designated locations.
- Coordinated orders by selecting products and preparing items for sale.
- Collaborated with team members to accomplish tasks and meet targets.
Wendy’s Crew Member
Yahira Rodriguez
Providence, RI
07.2023 - 12.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
McDonald’s Crew Member
Not Sure
Pawtucket, RI
06.2019 - 09.2021
- Operated kitchen equipment efficiently, maintaining high standards of food safety and hygiene.
- Worked front counter, drive-thru and other areas.
- Resolved customer inquiries and complaints promptly, fostering loyalty and satisfaction.
- Collaborated with team members to streamline order processes and reduce wait times.
Education
High School -
Blackstone Academy Charter School
08.2023
Skills
- Adaptability
- Flexible Schedule
- Time management
- Computer Skills
- Customer interaction
- Team collaboration
Languages
Spanish
Limited Working
Timeline
Customer Service Associate
BX Exchange
08.2024 - 12.2024
Associate
Savers
09.2023 - 02.2024
Wendy’s Crew Member
Yahira Rodriguez
07.2023 - 12.2023
McDonald’s Crew Member
Not Sure
06.2019 - 09.2021
High School -
Blackstone Academy Charter School