Mikaela Porras
Odessa,TX
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Enthusiastic crew member eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with a focus on customer satisfaction and teamwork. Dependable crew member with experience and well-developed critical thinking, problem-solving, and organizational skills. Goes above and beyond to serve guests and promote loyalty. A punctual and hardworking individual committed to full customer satisfaction. Trained in register operations and money handling. Reliable fast food worker experienced in basic food and beverage preparation. Maintains clean, tidy spaces to entice customers and encourage business. Always ready to help team members and assist customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Agent
A-max Auto Insurance
09.2023 - 10.2023
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Obtained underwriting approval by completing application for coverage.
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Sales Representative
Cricket Wireless
09.2022 - 09.2023
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Described product highlights and benefits to help guide purchasing decisions.
- Assessed expected product demands and coordinated necessary merchandise levels to meet goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Negotiated prices, terms of sales and service agreements.
- Quoted prices, credit terms and other bid specifications.
- Built relationships with customers and community to promote long term business growth.
Level 3 Crew Member
Bahama Buck's
05.2021 - 06.2022
- Entered orders into a computer system to send order details to the kitchen, mentioning customers' special requests and food allergies in person
- Prepared quality products while maintaining portion control and presentation within service goal times
- Drove team success by completing assigned tasks quickly and accurately
- Upheld high standards of productivity and quality in operations
- Observed safety precautions and practices to reduce injury when using heavy machinery and equipment
- Corrected unacceptable work or materials to prevent problems and keep operations on target
- Processed payments and bagged items for customer checkout
- Kept restaurant lobby, front counter, drive-thru, kitchen, and restrooms neat and clean throughout shift
- Wiped down tables and equipment, and swept and refilled stock.
Crew Team Member
Elva's Taco Casa
06.2018 - 07.2019
- Swept, vacuumed, and dusted areas periodically to maintain impeccable cleanliness
- Inspected food products for quality and consistency and reported concerns to cooks
- Packed fast food products in approved containers, cups, and bags
- Wiped down tables and equipment, and swept and refilled stock
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
High School Diploma -
Odessa High School
Odessa, TX05.2022
Skills
- Customer Service
- Multitasking and Organization
- Store Opening and Closing
- Clear Communication
- Drive-Thru Operations
- Teamwork and Collaboration
- Cash Handling
- Payment Processing
- Handling Complaints
- Employee Training and Supervision
- Quotes and Sales
- Negotiation
Languages
English
Spanish
Certification
Limited Lines License
Word Certified
Timeline
Insurance Agent
A-max Auto Insurance
09.2023 - 10.2023
Sales Representative
Cricket Wireless
09.2022 - 09.2023
Level 3 Crew Member
Bahama Buck's
05.2021 - 06.2022
Crew Team Member
Elva's Taco Casa
06.2018 - 07.2019
High School Diploma -
Odessa High School
Limited Lines License
Word Certified
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