Raquel Torres
Houston
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Office Manager
A-max Auto Insurance
02.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
Customer Service Representative
Molly Maid
06.2023 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
Insurance Sales Agent
Remco Auto Insurance
09.2021 - 06.2023
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Education
High School Diploma -
Westside High School
Houston, TX06.2018
Skills
- Data Collection
- Complaint Resolution
- Paperwork Processing
- Appointment Scheduling
- Customer Service
- Call Center Operations
- Account Updating
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
A-max Auto Insurance
02.2024 - Current
Customer Service Representative
Molly Maid
06.2023 - 02.2024
Insurance Sales Agent
Remco Auto Insurance
09.2021 - 06.2023
High School Diploma -
Westside High School
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