Mikaela Sauter
Fort Collins,US
Summary
Hardworking, highly motivated individual, who operates well in both individual and team capacities. Always looking for ways to improve myself/grow and get new experiences in the field of STEM. I have an eye for attention to detail, organization, communication, and ensuring positive people interactions.
Overview
7
7
years of professional experience
Work History
GSAM (Guest Services Assistant Manager)
Colorado State University
CSU
02.2025 - 08.2025
- Conducted training sessions for new staff/onboarding
- Evaluated team performance to identify areas for improvement
- Supervised day-to-day operations
- Switched up with other GSAM's to be on-call overnight for GSR night shifts
- Developed strong working relationships with staff to foster a positive work environment
- Organized CSU on-campus housing arrangements for my assigned conferences and created signage for our clients
- Addressed and resolved staff and customer complaints/conflicts
- Assisted in the interviewing/hiring process of GSRs
- Facilitated clear communication between GSR employees and upper management
- Boosted employee morale by recognizing team accomplishments/performed employee evaluations
- Participated in conference client meetings and led weekly GSR staff meetings
- Worked with both national and international clients from around the world
- Coordinated payroll so employees were payed on time (GSRs)
- Oversaw office inventory stock
GSR
CSU Conference and Event Services
Summer 2023, 2024
05.2023 - 08.2024
- Worked as a GSR (Guest Services Representative) at all of the dorm desks during the summer
- helped customers to find/check into their room
- Answered their questions about dining, their conference schedules, and housing accommodations
Team Member
Chick-fil-A
Highlands Ranch, CO
02.2019 - 08.2019
- Learned how to work calmly and efficiently in a fast-paced/stressful environment.
- Handled customer complaints using my problem solving skills while remaining calm, focused, and understanding.
- Performed opening store duties, including store cleaning, restocking, and organization.
Cashier
King Soopers
Highlands Ranch, CO
08.2018 - 08.2019
- Looked for ways to go above and beyond the job requirements.
- Accurately processed customer payments (cash, credit cards, and checks).
- Ensured that company standards were upheld.
German Language Teaching Assistant
Schulhaus Denver
Denver, CO
08.2018 - 08.2019
- Applied individualized teaching strategies to more efficiently/effectively teach students.
- Developed positive relationships with the students/recognized their accomplishments (I enjoy kids and the way I positively interact with them reflects this).
- Lead small groups and maintained a positive, fun, and goal-orientated learning environment.
Education
Bachelor of Science - Neuoscience
Colorado State University
Fort Collins, CO05-2027
Skills
- Attention to Detail
- Leadership Skills
- Responsible/Organized
- Growth/Development Mindset
- Independent problem-solving
- Goal-orientated
- Experience working with individuals with various backgrounds
LANGUAGES
English - Native
German - Native
Timeline
GSAM (Guest Services Assistant Manager)
Colorado State University
02.2025 - 08.2025
GSR
CSU Conference and Event Services
05.2023 - 08.2024
Team Member
Chick-fil-A
02.2019 - 08.2019
Cashier
King Soopers
08.2018 - 08.2019
German Language Teaching Assistant
Schulhaus Denver
08.2018 - 08.2019
Bachelor of Science - Neuoscience
Colorado State University