Mikaela Schifko
Brighton,MI
Summary
Experienced Lead Server with over 5 years in high-volume dining environments, delivering exceptional customer service and team leadership. Proven ability to manage front-of-house operations, train and mentor staff, and ensure guest satisfaction in both casual and upscale dining settings. Adaptable, team-oriented, and committed to providing an outstanding dining experience.
Overview
5
5
years of professional experience
Work History
Lead Server
Mary’s Bistro and Draught House
04.2024 - 11.2025
- Supervised a front-of-house team of 20 employees during peak season in a high-volume tourist destination.
- Trained and onboarded 10 new servers on menu knowledge, service standards, and proper procedures.
- Ensured smooth operations and resolved customer concerns quickly and professionally.
- Achieved highest annual sales in the restaurant, outperforming next highest seller by $50,000.
Lead Server
Palate of Milford
07.2022 - 08.2023
- Led a team in a fine dining environment, ensuring consistent service quality.
- Supported management with onboarding and mentoring of new front-of-house staff.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Scheduled weekly shifts for 10+ team members, aligning staffing with projected reservations and event bookings.
- Calculated nightly tip-outs accurately and fairly among staff, following restaurant policies.
Server
Wings Etc. Grill and Pub
10.2020 - 04.2024
- Delivered prompt service to an average of 100–150 guests per shift in a high-volume sports bar setting.
- Maintained strong knowledge of menu offerings and promoted daily specials.
- Built strong rapport with regular customers and ensured a welcoming environment.
- Handled high-volume shifts with accuracy and composure.
Education
High School Diploma -
Hartland High School
Hartland, MI05-2022
Skills
- Team Leadership & Staff Training
- Customer Service & Guest Relations
- POS Systems & Cash Handling
- Table Management & Multitasking
- Upselling & Product Knowledge
- Conflict Resolution
- Time Management
- Food Safety & Sanitation Standards
Timeline
Lead Server
Mary’s Bistro and Draught House
04.2024 - 11.2025
Lead Server
Palate of Milford
07.2022 - 08.2023
Server
Wings Etc. Grill and Pub
10.2020 - 04.2024
High School Diploma -
Hartland High School