Mikaela See Williams

• Review and process medical records and health information while maintaining accuracy, confidentiality, and appropriate handling of protected health information.
• Support the management, organization, maintenance, and accuracy of patient health information in accordance with organizational policies and HIPAA requirements.
• Scan, upload, index, and maintain patient documentation within electronic health record systems.
• Perform accurate data entry and update patient records while ensuring information is properly associated with the appropriate patient.
• Retrieve and process medical documentation according to established organizational procedures.
• Review records and documentation for completeness and accuracy and assist with identifying missing or incomplete information.
• Collaborate with clinical, administrative, and Health Information Management staff to resolve documentation and medical-record issues.
• Utilize electronic healthcare systems to locate, document, update, and manage patient information.

• Managed electronic filing systems, maintaining data integrity and accessibility for staff members.
• Led initiatives to improve workflow processes, increasing overall team productivity by identifying bottlenecks.
• Supported customer service initiatives by addressing inquiries promptly and professionally via email or phone calls.
• Implemented new software systems to streamline administrative processes and enhance overall efficiency within the workplace.
• Handled confidential documents with discretion while managing sensitive information on behalf of executives or clients.
• Volunteered to help with special projects of varying degrees of complexity.
• Streamlined office procedures to enhance administrative efficiency and organization.

• Delivered patient-centered customer service to enhance patient satisfaction during in-person and telephone interactions.
• Answer incoming calls and respond to patient questions and concerns in a timely and professional manner.
• Verified and entered patient demographic and insurance information into electronic health record to ensure accuracy and compliance.
• Verify and enter patient demographic and insurance information into the electronic health record.
• Ensure required paperwork and documentation are completed prior to patient visits.
• Assist with scheduling diagnostic tests and coordinating administrative aspects of patient care.
• Coordinated scheduling of diagnostic tests and administrative aspects of patient care to support seamless patient experiences.
• Scan and upload medical documents into the electronic health record.
• Work collaboratively with clinical and administrative staff to support efficient patient flow and daily office operations.

• Verified patient insurance coverage and communicated coverage information to patients.
• Assisted patients with questions regarding insurance coverage, referrals, authorization requests, and healthcare services.
• Tracked referrals throughout the authorization lifecycle from submission through authorization or denial notification.
• Tracked referrals throughout authorization lifecycle, ensuring timely updates from submission to authorization or denial notification.
• Collaborated with team members to ensure referral information was complete and accurately entered.
• Updated patient demographics, medical records, and referral information within electronic health record systems.
• Monitored referral status and followed up on outstanding requests to ensure timely processing and support patient needs.
• While maintaining accurate referral and patient information.
• Demonstrated strong problem-solving skills when addressing patient concerns and referral-related issues.
• Resolved patient concerns and referral-related issues through effective problem-solving and communication.

• Coordinated patient flow and ensured accurate entry of patient information into electronic medical records.
• Managed multiple telephone lines and scheduled patient appointments.
• Collected copayments and assisted with financial and billing-related inquiries.
• Addressed patient inquiries regarding healthcare policies, procedures, services, and available resources to enhance understanding.
• Provided professional customer service to patients in person, by telephone, and through email.
• Maintained patient confidentiality and adhered to HIPAA requirements.
• Updated medical records and maintained accurate patient documentation.
• Assisted in coordinating patient care by communicating relevant information to medical staff.
• Communicated regularly with referring physicians, nurses, case managers, social workers, and other healthcare professionals regarding referral processes and requirements.
• Assisted clinical teams by fulfilling administrative needs for patient referrals, facilitating smoother referral processes.

• Provided prompt and professional customer service to patients in person and over the telephone.
• Assisted patients with appointment scheduling, insurance questions, billing inquiries, and general healthcare needs.
• Verified patient demographics and insurance information.
• Collected copayments and processed other applicable patient fees to facilitate smooth transactions.
• Maintained patient records and ensured accurate entry of information into electronic health record systems to support patient care.
• Followed up with patients regarding test results and other healthcare-related inquiries.
• Accessed patient information through multiple healthcare software applications while maintaining strict confidentiality and HIPAA compliance.
• Collaborated with clinical and administrative teams to enhance patient care and streamline daily office operations.

Concentration: Medical Management