Mikaela Sellnow
Jackson
Summary
Results-driven individual with a solid background in customer service and front desk operations. Recognized for tech-savviness and attention to detail, ready to leverage expertise in fostering positive customer interactions and driving operational success.
Overview
3
3
years of professional experience
Work History
Receptionist
West Bend Nails
02.2026 - Current
- Greeted and assisted clients, ensuring a welcoming environment.
- Answered phone inquiries, providing information on services and promotions.
- Processed customer transactions accurately using point-of-sale system.
- Coordinated communication between clients and nail technicians for seamless service delivery.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Barista
Coffeeville
06.2024 - Current
- Prepared and served high-quality beverages, ensuring customer satisfaction through attention to detail.
- Trained new baristas on beverage preparation techniques and customer service standards, enhancing team efficiency.
- Operated espresso machines and brewing equipment, maintaining cleanliness and functionality for optimal performance.
- Managed inventory and supplies, coordinating orders to prevent shortages during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Stocker and Cashier
Piggly Wiggly Supermarket
11.2023 - 06.2024
- Stocked shelves efficiently, ensuring product availability and organization.
- Assisted in inventory management, tracking stock levels and expiration dates.
- Maintained cleanliness and safety standards in aisles and storage areas.
- Collaborated with team members to facilitate timely restocking of products.
- Processed customer transactions efficiently, ensuring accurate cash handling and receipt issuance.
- Maintained cleanliness and organization of the checkout area, enhancing customer experience.
Education
High School Diploma -
West Bend East High School
West Bend, WISkills
- Phone communication
- Customer service
- Tech-Savvy
- Scheduling appointments
- Communication skills
- Typing speed
- Document preparation
- Time management
- Customer service
Languages
Spanish
Elementary
Timeline
Receptionist
West Bend Nails
02.2026 - Current
Barista
Coffeeville
06.2024 - Current
Stocker and Cashier
Piggly Wiggly Supermarket
11.2023 - 06.2024
High School Diploma -
West Bend East High School