Lauri Karnick
Detroit,MI
Overview
1
1
Certification
14
14
years of professional experience
Work History
Receptionist
Jack demmer collision
Dearborn, MI
06.2022 - Current
- Managed front desk operations, ensuring seamless customer service and efficient appointment scheduling.
- Coordinated communication between clients and technicians, enhancing service delivery and satisfaction.
- Oversaw inventory management for office supplies, maintaining optimal stock levels to support daily functions.
- Trained new reception staff on protocols, improving team efficiency and consistency in service delivery.
- Implemented process improvements in client intake procedures, reducing wait times and enhancing overall experience.
- Facilitated resolution of customer inquiries and concerns, fostering positive relationships and loyalty.
Store Manager
Wild Bills Tobacco
Troy, MI
04.2021 - 06.2022
- Customer service, cash handling, stocking and cleaning, plan
- Grams, merchandising.
Service Lane Coordinator
Ralph Thayer Volkswagon
Livonia, MI
10.2020 - 02.2021
- Customer service, appointment scheduler., order parts and tires . Sanitize and wash cars. Check and fill differential fluids.
Optician
RX OPTICAL
Detroit, MI
10.2019 - 03.2020
- Patient advocate, make charts for new patients,schedule appointments, dispense glasses and contacts per Dr. Prescription, help patients find the best solutions for their lifestyle. Checking new orders in.
Store Manager
Wild Bills Tobacco
Detroit, MI
11.2014 - 10.2019
- Customer Service, Cash Handling, Shipping/Receiving Ordering, Daily Paperwork, Inventory.
Cashier
Corporate Dining Concepts
10.2013 - 11.2014
- Customer Service, Cash Handling, Preparation of food, cleaning, stocking.
General Laborer
Tyson Foods
11.2012 - 07.2013
- Production Line, HACCP Certified
Education
High school or equivalent - general
EL-TipWa
Logansport, IN11-1995
Skills
Filing
Administrative experience
Sales
Microsoft Outlook
Writing skills
Multitasking
Office experience
Productivity software
Financial services
Invoice payment processing
Computer operation
Client interaction via phone calls
Attention to detail
Microsoft Office
Phone answering
Time management
Phone etiquette
Executive administrative support
Clerical experience
Organizational skills
Customer service
Data entry
Customer communication
Phone communication
Typing
Microsoft Excel
Appointment scheduling
Microsoft Dynamics
Manufacturing
Customer inquiry handling
Customer relationship building
Greeting customers
Phone call management
Certification
- Drivers License
- Forklift Certified
- June 2019
Languages
English
Timeline
Receptionist
Jack demmer collision
06.2022 - Current
Store Manager
Wild Bills Tobacco
04.2021 - 06.2022
Service Lane Coordinator
Ralph Thayer Volkswagon
10.2020 - 02.2021
Optician
RX OPTICAL
10.2019 - 03.2020
Store Manager
Wild Bills Tobacco
11.2014 - 10.2019
Cashier
Corporate Dining Concepts
10.2013 - 11.2014
General Laborer
Tyson Foods
11.2012 - 07.2013
High school or equivalent - general
EL-TipWa