Eileen Martinez
Albany,OR
Summary
Experienced translator, bilingual in Spanish/English in both the written and verbal written forms. Organized, dependable, professional, and unflappable with the ability to multitask and work under tight deadlines while maintaining an inclusive positive attitude. Additionally, detail oriented, skilled in prioritizing and organizing, highly teachable, adaptable, flexible, and resourceful.
Overview
15
15
years of professional experience
Work History
Receptionist
West Albany High School
08.2022 - Current
- Greet parents/students, answer phone calls, translate/interpret as needed in meetings
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assist with leave of absences for staff members.
Family Liaison
South Shore Elementary
09.2018 - 06.2022
- Help families connect with various resources offered through the school district or other resources available to the communities
- Help organize and run parent teacher club meetings
- Translate and interpret IEP meetings and parent teacher conferences
- Cultivated and maintained relationships with community members to facilitate outreach activities.
Bilingual Classroom Assistant
South Shore Elementary
11.2013 - 09.2018
- Assist classroom teachers with various tasks
- Classroom management, small group reading interventions, recess duty
- Collated and stapled packets of worksheets and other materials.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Conducted weekly review sessions to help students prepare for exams.
Bilingual Customer Service Specialist
Assurant
02.2010 - 05.2012
- Built strong relationship with customers by being courteous, attentive, and listening to their needs
- Assisted customers in resolving product challenges by researching product/service purchased and various methods of resolution
- Explained company policies and provided information pertaining to services in an easy to understand format, in either English, Spanish, or both
Education
Paraprofessional Diploma -
Salem, OR01.2009
High School Diploma - undefined
American High
Chicago, Illinois01.2007
Skills
- Microsoft Office
- Excel
- Google Chrome
- Drive
- Sheets
- Docs
- Filing and sorting
- Call forwarding
- Email and telephone decorum
- Filing
- Oral and writing communication
- Scheduling
- Customer assistance and interaction
- Sensitive information handling
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
West Albany High School
08.2022 - Current
Family Liaison
South Shore Elementary
09.2018 - 06.2022
Bilingual Classroom Assistant
South Shore Elementary
11.2013 - 09.2018
Bilingual Customer Service Specialist
Assurant
02.2010 - 05.2012
High School Diploma - undefined
American High
Paraprofessional Diploma -
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