Mikaela Sherrod
Springfield,MO
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Nail Supply Inc.
Ozark, MO
05.2020 - Current
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Help customers navigate policies
- Video editing
- Ran social media
- Engaged customers to understand their needs and recommend products.
- Processed customer orders accurately and efficiently using point-of-sale systems.
- Collaborated with team members to manage inventory levels effectively.
- Educated customers on product features and benefits during consultations.
- Handled customer inquiries and resolved issues promptly and professionally.
- Developed key customer relationships to increase sales.
- Organized and maintained office supplies, ensuring availability for staff and operations.
- Coordinated scheduling of appointments and meetings to enhance team productivity.
- Managed incoming communications, directing inquiries to the appropriate department or personnel.
- Prepared and maintained accurate records of office transactions and correspondence.
- Processed customer payments accurately and efficiently to maintain up-to-date accounts receivable records.
- Reviewed and reconciled customer invoices against payment records for accuracy.
- Communicated with customers regarding outstanding balances and payment arrangements professionally.
- Maintained organized filing systems for invoices, receipts, and related documentation.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Supported monthly reconciliation efforts to ensure accuracy of financial statements.
- Utilized QuickBooks for generating financial reports and managing account reconciliations daily.
Nail Technician
Uplift Massage & Spa
Springfield, MO
05.2024 - 01.2025
- Offered strong customer service skills, keeping customers satisfied and increasing sales
- Kept a clean environment, with the proper sanitation for each nail service.
- Assessed nail health and figured out the best course of action for each individual client
- Recommended nail products, to better care for nails.
- Discussed expectations with clients
- Built relationship with each individual client.
- Provided regular manicures, Gel Manicures, Dip, Dip with tips, Acrylic, Gel-X, and Builder Gel.
- Pedicures
Office Intern
Courtney & Mills LLC
Springfield, MO
03.2018 - 05.2020
- Managed daily office tasks, enhancing workflow and supporting team productivity.
- Organized documentation and maintained filing systems for easy access and retrieval.
- Sorted, organized, and maintained files.
- Coordinated logistics for meetings, ensuring all materials were prepared in advance.
Education
Nail Technician -
Academy Of Hair Design
Springfield, MOGeneral Education -
Willard High School
Willard, MOSkills
- Customer service
- Time management
- Communication skills
- Leadership
- File organization
- Microsoft Excel
- Clerical support
- Documentation and recordkeeping
- Office management
- Database entry
- Team Player
- Motivated
- Customer relationship management
- Social media management
- Nail care assessment
- Team collaboration
- Product recommendation
- Client consultations
- Employee training
- Attention to detail
- Effective communication
- Problem resolution
- Administrative support
Certification
Nail Technician
Timeline
Nail Technician
Uplift Massage & Spa
05.2024 - 01.2025
Administrative Assistant
Nail Supply Inc.
05.2020 - Current
Office Intern
Courtney & Mills LLC
03.2018 - 05.2020
General Education -
Willard High School
Nail Technician -
Academy Of Hair Design