Summary
Overview
Work History
Education
Skills
Timeline
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Mikaela Wise

Camp Hill,PA

Summary

Diligent customer service leader skilled at turning customers into loyal business advocates through report building and attention to needs. Offering expertise in sales, administration and team leadership focused on strengthening customer ties while maintaining quality, compliance and service standards.

Overview

7
7
years of professional experience

Work History

Bartender

Brewhouse Bar & Grille
Camp Hill, PA
03.2021 - Current
  • Monitor customer drink levels and suggest additional drink purchases at appropriate times to boost sales.
  • Upsell customers from shelf to premium brands to boost sales.
  • Manage bar area presentation and cocktail design.
  • Handle inventory, regulation compliance, and customer relationships.
  • Effectively multitask within fast-paced environment.
  • Train new bartenders on drink preparation and upselling techniques.

Marketing Assistant

Jenkins Financial
Mechanicsburg, PA
02.2023 - 12.2023
  • Assisted with the development and implementation of marketing campaigns.
  • Developed and maintained relationships with clients.
  • Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
  • Organized promotional events and coordinated activities.

Studio Manager

Elements Massage
Mechanicsburg, PA
10.2017 - 07.2021
  • Managed day-to-day operations including scheduling and hiring, while ensuring high levels of customer satisfaction were met at all times.
  • Managed team of 25 employees, conducting performance evaluations and facilitated professional development.
  • Maintained studio equipment, inventory and ensured all software was up to date.
  • Prepared reports summarizing operational results against established goals and objectives.
  • Conducted regular audits of employee performance and provided feedback on areas of improvement.
  • Established monthly sales objectives by creating effective sales plans and quotas.

Education

Bachelor of Science - Business Administration

Franklin University
Columbus, OH
05-2022

Skills

  • Client relationship management
  • Customer retention
  • Team training and development
  • Customer service expertise
  • Constant Contact email marketing
  • Social media marketing
  • Report generation
  • Google analytics
  • Microsoft Powerpoint, Word and Excel
  • Performance evaluations
  • Budget control
  • Staff training and development

Timeline

Marketing Assistant

Jenkins Financial
02.2023 - 12.2023

Bartender

Brewhouse Bar & Grille
03.2021 - Current

Studio Manager

Elements Massage
10.2017 - 07.2021

Bachelor of Science - Business Administration

Franklin University

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Mikaela Wise