Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mikaelin Doll

Everett,WA

Summary

Dynamic Shift Leader with extensive experience at McDonald's, excelling in team leadership and customer service. Proven ability to resolve conflicts and enhance customer satisfaction while maintaining cash handling accuracy. Skilled in training and mentoring staff, fostering a positive work environment, and ensuring compliance with safety protocols. Compassionate caregiver with a focus on patient care.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Leader/Manager on Duty

McDonald's
01.2023 - 01.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Shift Manager

Burger King
07.2022 - 01.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

In-Home Caregiver

Private Party
08.2018 - 01.2023
  • Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.

Shift Leader

Carl's Jr
08.2017 - 12.2017
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

Education

Medical Billing And Coding - Medical Billing And Coding

Washington Technical Institute - Remote
Remote
10-2024

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Creative problem solving
  • Cooking
  • Cleaning and sanitizing
  • Transportation services
  • Compassionate caregiving
  • Patient care
  • Client confidentiality
  • HIPAA compliance
  • CPT knowledge
  • ICD-10 proficiency
  • Medical coding expertise
  • Insurance billing
  • Medical terminology

Certification

  • Certified in First Aid
  • Bartender License

Timeline

Shift Leader/Manager on Duty

McDonald's
01.2023 - 01.2024

Shift Manager

Burger King
07.2022 - 01.2023

In-Home Caregiver

Private Party
08.2018 - 01.2023

Shift Leader

Carl's Jr
08.2017 - 12.2017

Medical Billing And Coding - Medical Billing And Coding

Washington Technical Institute - Remote

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