Mikaeshi Williams
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
4
4
years of professional experience
Work History
Educator
Savannah Bee Company
07.2022 - Current
- Developed and maintained knowledge of current sales and promotions.
- Trained, coached, and mentored new sales associates for maximum performance.
- Processed and stocked merchandise in accordance with store standards.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Informed customers of promotions to increase sales productivity and volume.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Shift Supervisor
Starbucks
01.2021 - Current
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Implemented policies and standard operating procedures for continuous improvement.
Education
High School Diploma -
North Myrtle Beach High School
Little River, SC06-2021
Associate of Science - Nursing
Academy of Technology And Art
Conway, SC06-2021
Skills
- Shift reporting
- Safety reviews
- Staff development
- Inventory control and record keeping
- Safety awareness
- Negotiation
- Safety
- Training and mentoring
- Strategic planning
- Consulting
- Operations management
- Inventory management
- Policy enforcement
- Conflict resolution techniques
Languages
English
Native or Bilingual
Timeline
Educator
Savannah Bee Company
07.2022 - Current
Shift Supervisor
Starbucks
01.2021 - Current
High School Diploma -
North Myrtle Beach High School
Associate of Science - Nursing
Academy of Technology And Art
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