Venus Tea
Orem,UT
Summary
Customer-focused professional with a background in customer service and educational roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction, and confidentiality. I pride myself on my coachability, empathy, and self-driven nature.
Overview
7
7
years of professional experience
Work History
Customer Service Representative /Private Personal Assistant
Sammi's Spot
Spanish Fork, UT
08.2024 - Current
- Addressed client inquiries regarding products.
- Coordinated and scheduled private sessions for clients.
- Supported store owner by addressing critical situations promptly.
- Conducted personalized meetings with clients.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Service Specialist /Live Chat Agent
Byte / Densply Sirona
Lehi, UT
08.2022 - 08.2024
- Guided clients through dental treatment plans, and assisted escalated clients with time-sensitive issues.
- Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks and Service Level Agreements.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
Teacher
Challenger School
Lehi, UT
07.2019 - 08.2022
- Oversaw and instructed 26 students in collaboration with a personal assistant.
- Experience in education, teaching children whose ages ranged from 2 to 6 years of age.
- Met curriculum standards through weekly reading and successful test completion during COVID.
- Ensured success by directing engaging activities to coach students to their potential.
Special Needs Kindergarten Volunteer
Belmont Elementary School
Lehi, UT
09.2018 - 07.2019
- Prepared materials for class activities and projects.
- Developed personalized plans for high-need students, ensuring success in a safe environment.
- Monitored and updated instructional strategies to meet learning needs.
- Worked one-on-one with students to provide behavioral care.
- Participated in guided group activities to build teamwork and foster healthy relationships.
Education
High School Diploma -
Skyridge High School
Lehi05-2019
Skills
- Client relationship management
- Customer service
- Data analysis
- Complaint resolution
- Inbound and outbound calling
- Account management
Timeline
Customer Service Representative /Private Personal Assistant
Sammi's Spot
08.2024 - Current
Customer Service Specialist /Live Chat Agent
Byte / Densply Sirona
08.2022 - 08.2024
Teacher
Challenger School
07.2019 - 08.2022
Special Needs Kindergarten Volunteer
Belmont Elementary School
09.2018 - 07.2019
High School Diploma -
Skyridge High School
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