Mikahl Amilibia
Los Angeles,CA
Summary
Results-driven Store Manager with nearly 9 years of experience overseeing sales operations, logistics, inventory management, customer service, and daily operational workflow within the entertainment production industry. Proven ability to drive revenue growth, maintain strong client and vendor relationships, manage high-volume operations, and coordinate cross-functional business operations in fast-paced environments. Strong communication, leadership, negotiation, and problem-solving skills with experience in sales support, operational reporting, inventory control, shipping coordination, and multi-location management support.
Overview
9
9
years of professional experience
Work History
Studio Store Manager
QUIXOTE STUDIOS
Los Angeles, CA
02.2020 - Current
- Manage all aspects of daily store operations including logistics coordination, staffing support, inventory management, deliveries, pickups, sales operations, and overall workflow efficiency with a focus on operational growth and profitability.
- Support operations across multiple locations including Hollywood, Pacoima, New Orleans, and Atlanta while maintaining consistent operational and customer service standards.
- Prepare and quote customer orders and project bids while maintaining strong client communication, walk-in customer satisfaction, and customer service standards.
- Coordinated shipments through UPS, FedEx, and freight carriers.
- Built and maintained strong relationships with customers and vendors to enhance collaboration. strong relationships with customers and vendors.
- Collaborate with internal departments to ensure sales add-on orders were fulfilled efficiently for shared clients and ongoing projects.
- Track vendor purchasing, project costs, sales performance, and operational reporting through Excel-based systems.
- Handle store inventory audits, inventory organization, and daily stock maintenance.
- Input purchase orders and receive inventory through CounterPoint POS system.
- Work closely with Accounts Payable and Accounts Receivable teams to ensure invoice accuracy and timely processing.
- Conducted store inventory audits to verify stock accuracy and management., inventory organization, and daily stock maintenance.
- Manage high-volume Outlook email communication, customer/vendor correspondence, and inbound phone support.
- Reconciled end-of-day cash drawer and completed operational reporting.
Studio Store Lead
QUIXOTE STUDIOS
02.2019 - 02.2020
- Assisted in overseeing daily store operations, inventory control, customer service, and order fulfillment.
- Utilized strong communication and customer service skills to engage with customers, identify needs, and provide effective solutions.
- Assisted customers with merchandise selection, purchases, and overall store experience to maintain high customer satisfaction.
- Boosted sales through customer engagement, and operational support.
- Coordinated customer orders, deliveries, and vendor communication while supporting overall operational workflow.
- Maintained organized inventory levels and assisted with store audits, stock replenishment, and sales floor organization.
- Supported management with operational tasks, team coordination, and customer issue resolution.
Studio Store Clerk
QUIXOTE STUDIOS
10.2017 - 02.2019
- Assisted customers with purchases, order processing, and product inquiries, enhancing overall shopping experience in fast-paced production environment.
- Operated register, handled cash and credit card transactions, and supported daily store operations.
- Communicated with customers in-person, through email, and over the phone to provide customer support and assist with orders.
- Maintained organized inventory, restocked merchandise, and ensured product availability, supporting efficient store operations.
- Collaborated with management to share insights on customer preferences and purchasing trends, informing operational improvements.
Skills
- Sales & Inventory Management
- Logistics coordination
- Operational Reporting & Data Analysis
- Sales Growth & Business Strategy
- Planning, Organization & Multitasking
- Leadership & Team Coordination
- Communication & Negotiation
- Customer Experience & Satisfaction
Timeline
Studio Store Manager
QUIXOTE STUDIOS
02.2020 - Current
Studio Store Lead
QUIXOTE STUDIOS
02.2019 - 02.2020
Studio Store Clerk
QUIXOTE STUDIOS
10.2017 - 02.2019