Mikaila Dansou
Gainesville,FL
Summary
Supportive, efficient, and customer-focused professional with excellent interpersonal skills, strong attention to detail, and ability to conduct engaging and informative safety demonstrations and presentations. Proactive problem solver with track record delivering excellent customer service.
Overview
3
3
years of professional experience
Work History
Valet Parking Attendant
Safe Parking Management
Indianapolis, IN
01.2024 - Current
- Delivered above and beyond service to VIP guests at property.
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Prevented potential accidents by adhering to strict safety protocols when operating vehicles in confined spaces.
- Reduced wait times for customers by quickly identifying their vehicles upon arrival at the valet stand.
- Contributed to positive guest experiences by offering prompt assistance and addressing concerns effectively.
- Responded to customer requests efficiently and with knowledgeable assistance.
Server
Cheesecake Factory Inc
Gainesville, FL
06.2022 - 12.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Bilingual Customer Service Representative
Kelly Educational Services
Indianapolis, IN
02.2021 - 05.2022
- Documented customer service policies, scripts and procedures in French.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Utilized French proficiency to build relationships with French-speaking customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Provided language translation services for customer service inquiries.
- Provided exceptional support to customers experiencing technical difficulties by troubleshooting issues and liaising with IT departments as needed.
Education
Associate of Arts - Linguistics
Indiana University - Purdue University Indianapolis
Indianapolis, IN06.2021
Skills
- Accurate record keeping
- Team player mentality
- Customer Service-Oriented
- Effective problem solving
- Organizational abilities
- Quick Decision Making
languages
fluent and native French speaker
Languages
French
Native or Bilingual
English
Full Professional
Jui Jutsu, gym, travel, volunteering, reading, writing
Orange belt in jiu jitsu i love Japanese martial arts, if i'm not reading i'm always in a dojo practicing my jiu Jutsu skills. i also enjoy traveling and discovering new things, i volunteer as red cross sometime to be usefull to the community.
Timeline
Valet Parking Attendant
Safe Parking Management
01.2024 - Current
Server
Cheesecake Factory Inc
06.2022 - 12.2023
Bilingual Customer Service Representative
Kelly Educational Services
02.2021 - 05.2022
Associate of Arts - Linguistics
Indiana University - Purdue University Indianapolis