Juan Martinez Ortiz
Queens,NY
Summary
Friendly Valet with talent for customer service and satisfaction in fast-paced environments. Communicates well and supports team members with creative problem-solving. Proven history of fostering positive guest experiences to meet team, individual and corporate objectives.
Overview
23
23
years of professional experience
Work History
Valet Parking Attendant
Target Park
Jamaica, NY
03.2022 - Current
- Greeted customers and provided information about parking fees, regulations and services.
- Collected payments for parking fees from customers.
- Provided customer service and information, answered questions and gave directions.
- Notified management of any damage or issues with customer's vehicles immediately after inspection was completed.
- Inspected customer's vehicle for existing damages prior to accepting it into the lot.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Responded to questions about local area and company services.
Package Delivery Driver
LaserShip
Maspeth, NY
07.2021 - 02.2022
- Loading packages into the truck and ensuring they are secure for transport.
- Delivering packages in a timely manner while adhering to all traffic laws and regulations.
- Communicating with dispatch personnel to receive instructions on daily routes or individual deliveries.
- Following all safety protocols while operating a motor vehicle during deliveries.
- Assisting with loading and unloading packages from trucks as needed.
- Using navigation apps such as Google Maps or Waze to determine optimal routes for efficient deliveries.
Valet Parking Attendant
Park Kwik
Brooklyn, NY
01.2017 - 07.2021
- Greeted customers and provided them with parking instructions.
- Assisted customers in loading and unloading luggage.
- Monitored parking lot to ensure that vehicles were parked correctly.
- Provided customers with valet tickets upon arrival and collected tickets upon departure.
- Ensured customer satisfaction by providing friendly, courteous service.
- Organized keys for easy retrieval when customers return for their vehicles.
Packer
Dupal Enterprises LLC
Brooklyn, NY
03.2016 - 08.2016
- Packed products in accordance with specified instructions.
- Labeled boxes, crates, and other containers accurately.
- Assembled cardboard boxes according to customer specifications.
- Collaborated with colleagues from other departments in order to coordinate efficient workflow processes.
- Assembled customer orders from stock and packed items in boxes.
Water Production Department Head
CAASD
Santo Domingo, Rep. Dominicana
01.2002 - 12.2015
- Developed and implemented departmental goals, objectives, policies and procedures.
- Coordinated with other departments to ensure successful completion of projects.
- Oversaw day-to-day operations, including budgeting, personnel management and resource allocation.
- Organized regular meetings with staff to discuss progress and address issues.
- Analyzed data from various sources to identify trends and recommend solutions.
- Reviewed project plans submitted by team members for accuracy, completeness and feasibility.
- Collaborated with senior management on long-term strategic planning initiatives.
- Managed daily work assignments of subordinate staff members while ensuring timely completion.
Education
Bachelor of Science - Civil Engineering
O & M University
Santo Domingo, DR01-1991
Skills
- Customer Service-Oriented
- Strong Work Ethic
- Guest Relations
- Reliable and punctual
- Valet services
- Safe Driving
- Payment Collection
- Organizational abilities
- Accurate record keeping
- Incident Reporting
Languages
Spanish
Native/ Bilingual
Timeline
Valet Parking Attendant
Target Park
03.2022 - Current
Package Delivery Driver
LaserShip
07.2021 - 02.2022
Valet Parking Attendant
Park Kwik
01.2017 - 07.2021
Packer
Dupal Enterprises LLC
03.2016 - 08.2016
Water Production Department Head
CAASD
01.2002 - 12.2015
Bachelor of Science - Civil Engineering
O & M University
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