Mikaila McManus
Machesney Park,IL
Summary
Dynamic results-driven multi-tasker and team player with 6 years experience in the restaurant industry serving, upselling and excelling in a high pressure environment. Seeking to apply my expertise in providing excellent customer service and my strong communication and conflict resolution skills to a career in new home sales, where I can contribute to the sales goals of the company by communicating the builder’s value proposition, product vision and capabilities to prospective home buyers.
Overview
6
6
years of professional experience
Work History
Waitress
Bigfoot Inn
Harvard, IL
06.2019 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma -
Bigfoot Highschool
Walworth, WI06.2022
Skills
- Hospitality service expertise
- Memory retention
- Time management
- Performance improvement
- Upselling techniques and sales proficiency
- Guest relations management
- Conflict resolution
- Banquet coordination
- Excellent communication skills
- Stress management
- Food safety oversight
- Superior customer service
Timeline
Waitress
Bigfoot Inn
06.2019 - Current
High School Diploma -
Bigfoot Highschool