Mikaila Sapp
Huntsville,Alabama
Summary
Motivated and compassionate Master’s of Social Work Student with hands-on experience in case management, policy development, and client advocacy. Skilled in community outreach, crisis intervention, and coordinating services to support vulnerable populations. Demonstrated ability to assist with in-home visits, conduct needs assessments, and engage in service planning. Proven track record in providing administrative support, managing data entry, and ensuring accurate case documentation. Strong communicator with conflict resolution skills and a commitment to ethical standards. Experience includes working in child protective services, healthcare transitions, and mental health care coordination.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Intern
The Care Center
08.2024 - Current
- Assisting in case management and resource coordination
- Participating in outreach programs aimed at supporting vulnerable populations
- Engaging in community needs assessments and service planning
- Contributed to the development and implementation of new policies for the transportation program
Hostess
Pier 88 Boiling Seafood & Bar
09.2022 - Current
- Providing excellent customer service
- Greeted guests as they entered and put them on a waiting list as necessary
- Engaging with guests to ensure they enjoy the food and service
- Respond to complaints and help resolve them
- Answered phone calls, took reservations, and answered questions
- Helping out with other positions in the restaurant as needed
Virtual Assistant
Praise the Place
01.2020 - 12.2024
- Managed phone calls, calendars, and email communications
- Updated social media and websites, including WordPress
- Coordinated travel arrangements and performed administrative tasks like research, bookkeeping, and data entry
Care Transition Assistant
Huntsville Hospital Systems
08.2023 - 08.2024
- Supports the Case Management staff by providing clerical functions for the department’s Case Managers and Social Workers
- These tasks include but are not limited to arranging post-discharge services, issuing Medicare Important Message letters, and communicating updates to the hospital care team staff
Intern – Child Protective Services
Madison County Department of Human Resources
06.2024 - 07.2024
- Completed 300 hours of internship
- Participated and observed in-home visits, interviews, and assessments
- Supported CPS staff in court proceedings and documentation organization
Case Manager
Seraaj Family Homes
05.2021 - 06.2022
- Managed case portfolios, regularly meeting with clients and stakeholders
- Ensured compliance with legislation, healthcare best practices, and internal policies
- Maintained accurate case records and coordinated provider services
- Assisted in managing patient needs in long-term care, mental health, substance abuse, and senior care
- Developed treatment and discharge plans in collaboration with clients and providers
Education
Master of Social Work -
Alabama A & M University
Normal, AL05.2025
Bachelor of Arts - Psychology
Alabama A & M University
Normal, AL05.2020
Skills
- Case Management
- Policy Development and Implementation
- Community outreach & Engagement
- Crisis Intervention
- Client Advocacy
- Data Entry & Case Documentation
- Administrative Support
- Conflict Resolution
- Teamwork and collaboration
- Multitasking and organization
- Goal-oriented mindset
- Interpersonal and social skills
- Creative and resourceful
- Outstanding communication skills
- Flexible schedule
- Microsoft Office Suite
Certification
- Adult Abuse Mandated Reporters Training, 01/24, Alabama Department of Human Resources
- Child Abuse Mandated Reporters Training, 01/24, Alabama Department of Human Resources
- Naloxone Training, 01/24, Jefferson County Department of Health
Timeline
Intern
The Care Center
08.2024 - Current
Intern – Child Protective Services
Madison County Department of Human Resources
06.2024 - 07.2024
Care Transition Assistant
Huntsville Hospital Systems
08.2023 - 08.2024
Hostess
Pier 88 Boiling Seafood & Bar
09.2022 - Current
Case Manager
Seraaj Family Homes
05.2021 - 06.2022
Virtual Assistant
Praise the Place
01.2020 - 12.2024
Bachelor of Arts - Psychology
Alabama A & M University
Master of Social Work -
Alabama A & M University
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