Mikailee Palmerston
Los Angeles,CA
Summary
Dedicated and compassionate aspiring nurse with a strong foundation in patient-centered care and administrative support. Experienced in providing exceptional client service and building meaningful relationships through roles in healthcare and customer service. Currently pursuing a Bachelor’s degree in Psychology with a Global Health minor at UCLA, with hands-on experience in holistic patient care and social advocacy through the Mobile Clinic Project. First Aid and CPR certified, with a keen interest in dermatology and aesthetics. Eager to bring exceptional organizational skills, a positive attitude, and a commitment to excellence to a dermatology practice as a medical assistant.
Overview
6
6
years of professional experience
Work History
Companion Care
Mobile Clinic Project at UCLA
06.2024 - Current
- Build meaningful, long-term connections with clients, supporting them beyond clinic visits.
- Assist clients in accessing primary care and social services, focusing on holistic, personalized care.
- Apply skills gained as a caseworker to address the unique barriers faced by unhoused clients.
- Provide accompaniment and emotional support to clients throughout their healthcare journey.
- Collaborate with healthcare providers and social workers to improve client health outcomes.
Fitwell Consultant
John Wooden Center at UCLA
01.2024 - Current
- Supervise gym areas, including strength zones, locker rooms, and meeting spaces.
- Maintain records of room usage, equipment checkout, and inspections for safety hazards.
- Assist members with equipment use and provide excellent customer service at the FITWELL and Front Desk.
- Perform clerical tasks, including monitoring facility access, answering phones and emails, and processing sales.
- Respond to emergencies and ensure safety procedures are followed at all times.
Customer Service Representative
Simply Sisters By Lola Miller Designs
08.2021 - Current
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Organize and promote clothing & food drives for Hilo Women's Shelter
- Process customer transactions and maintain financial accounts
- Answer customer telephone calls promptly and process online orders
- Train new personnel regarding company operations, policies, and services
Social Caseworker | Logistics Committee
Mobile Clinic Project at UCLA
06.2023 - 05.2024
- Conduct social histories by listening to and documenting client narratives.
- Assist clients in various clinic and social capacities, and refer clients to social services they may be eligible for.
- Serve food to clients with the Hollywood Food Coalition.
- Stock and distribute essential medications, clinical supplies, donations, and hygiene items.
HOSA - Future Health Professionals President
Hilo High School
08.2019 - 05.2022
- Assisted in establishment of school’s first HOSA chapter
- Promoted career opportunities in healthcare industry to high school students
- Executed medical skills through service projects
- Chaired various blood and food drives, Walk a Mile in Her Shoes, etc
- Placed in state competitive events for Medical Math
Class of 2022 Student Council President
Hilo High School
08.2018 - 05.2022
- Presided over class meetings, voting, activities, fundraisers, and events
- Appointed committee chairs with approval of Advisor and other Executive Officers
- Informed officers of committee progress and specific problems that arose
- Represented student body at school district, board of education, and civic events
- Facilitated over $8000 in annual fundraisers for4+ years
- National Honor Society Member
Key Club International Treasurer
Hilo High School
08.2018 - 05.2022
- Amassed over 500 service hours throughout 4 years
- Planned, chaired, and participated in service projects designed to meet needs of school and community
- Prepared club’s budget, present it to board for approval, and ensure that club activities adhere to budget
- Maintained accurate financial records throughout year to be reviewed at any time by members, other officers, or administration
- Raised over $2000 for Children’s Miracle Network Hospitals
Hawaii State Student Council Delegate
Hawaii State Student Council
04.2020 - 04.2022
- Discussed state issues with other student leaders around state
- Presented bills introduced by Hawaii State Legislature; wrote testimonies, researched, and created cases
- Debated and voted on bills
- Panelists investigated bills and presented resolutions to improve student achievement, school environment, etc
Education
Some College (No Degree) -
Hawaii Community College
Hilo, HIBachelor of Arts - Psychology
University of California - Los Angeles
Los Angeles, CA06-2026
High School Diploma - undefined
Hilo High School
Hilo, HI05.2022
Skills
- First-aid & CPR certified
- Customer Service
- Client Engagement & Advocacy
- Financial Management
- Analytical and Critical Thinking
- Interpersonal and Written Communication
- Client-Centered Care & Support
- Administrative Support (Staff Training)
- Retail Sales
- Stock Management
- Social Media Management
- Order Processing
- Product Promotion
- Call Center Operations
- Shipping and Receiving
Accomplishments
- High School Awards & Honors: 2019 English Department Award; Underclassmen Service Award (2019-2021); 2021 Social Studies Department Award; 2022 Business Core CTE Department Award; 2022 Health Services CTE Department Award; Academic Honors; CTE Honors (Health Services)
- National Accomplishments: 2022 Key Club Gold Award Member (100+ Service Hours); 2021 Key Club Platinum Award Member (200+ Service Hours); 2018 and 2019 Bronze Award Member (50+ Service Hours); 2022 Lanie and Dave Wheeler Scholarship (Key Club); CollegeBoard Rural and Small Town Recognition Program Scholar
Hobbies and Interests
Ori Tahiti, ukulele, weightlifting, singing, reading, creative writing
Timeline
Companion Care
Mobile Clinic Project at UCLA
06.2024 - Current
Fitwell Consultant
John Wooden Center at UCLA
01.2024 - Current
Social Caseworker | Logistics Committee
Mobile Clinic Project at UCLA
06.2023 - 05.2024
Customer Service Representative
Simply Sisters By Lola Miller Designs
08.2021 - Current
Hawaii State Student Council Delegate
Hawaii State Student Council
04.2020 - 04.2022
HOSA - Future Health Professionals President
Hilo High School
08.2019 - 05.2022
Class of 2022 Student Council President
Hilo High School
08.2018 - 05.2022
Key Club International Treasurer
Hilo High School
08.2018 - 05.2022
High School Diploma - undefined
Hilo High School
Some College (No Degree) -
Hawaii Community College
Bachelor of Arts - Psychology
University of California - Los Angeles
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