Mikal Bonner
Dallas,TX
Summary
.Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills.
Hardworking employee enthusiastic about learning new job fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Kroger Distribution Center
12.2023 - 01.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Delivery Driver
Amazon
08.2023 - 11.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Sales Associate
Habibi Aquisitions
03.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Service Representative
Sitel
11.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Delivery Driver
FedEx
08.2022 - 11.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Field Technician
Terradyne Engineering
03.2022 - 08.2022
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
Fuels Distribution Operator
United States Air Force, USAF
01.2020 - 03.2022
- Streamlined fuel distribution processes by collaborating with team members to identify bottlenecks and implement solutions.
- Enhanced fuel distribution efficiency by monitoring and controlling flow rates and storage levels.
- Managed emergency situations effectively by quickly assessing risks, initiating appropriate response plans, and communicating clearly with relevant parties involved.
- Provided exceptional customer service through prompt communication, issue resolution, and thorough understanding of clients'' needs.
Warehouse Worker
Kohls Distribution Center
10.2019 - 01.2020
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
Lancaster High School
Lancaster06.2019
Skills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Time management
- Attention to detail
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Time management skills
- Heavy lifting
- Vehicle maintenance
Timeline
Delivery Driver
Kroger Distribution Center
12.2023 - 01.2025
Delivery Driver
Amazon
08.2023 - 11.2023
Sales Associate
Habibi Aquisitions
03.2023 - 08.2023
Customer Service Representative
Sitel
11.2022 - 03.2023
Delivery Driver
FedEx
08.2022 - 11.2022
Field Technician
Terradyne Engineering
03.2022 - 08.2022
Fuels Distribution Operator
United States Air Force, USAF
01.2020 - 03.2022
Warehouse Worker
Kohls Distribution Center
10.2019 - 01.2020
Lancaster High School
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