Mikal Burke
Hampstead,NC
Summary
Skilled in data management and customer support, I excel in environments requiring attention to detail and teamwork. At Topsail Animal Hospital, I enhanced patient care and streamlined surgical preparations, demonstrating a blend of hard and soft skills. My background spans various customer service roles, where I consistently improved service delivery and operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
VETERINARY ASSISTANT/RECEPTIONIST
Topsail Animal Hospital
Hampstead, NC
03.2019 - 11.2024
- Executed blood draws and recorded medical backgrounds of patients.
- Administered medications and vaccines prescribed by the veterinarian.
- Ensured readiness of animals and equipment for surgeries.
- Processed x-rays efficiently.
- Delivered high-quality animal care.
- Grooming (if needed)
CUSTOMER SERVICE REPRESENTATIVE/CASHIER
Coastal Fitness Center
Hampstead, NC
01.2018 - 05.2019
- Provide tours of facility
- Assist customers when needed
- Clean/maintain equipment/facility
- Assist with memberships
- Answer phones
CUSTOMER SERVICE REPRESENTATIVE/CASHIER
Coastal Paint and Flooring
Hampstead, NC
09.2015 - 12.2017
- Prepare paint
- Install blinds
- Answer phone
- Maintain cleanliness and order of business
CUSTOMER SERVICE REPRESENTATIVE/CASHIER
Burrito Shak
Hampstead, NC
09.2015 - 02.2016
- Deliver customer orders
- Maintain cleanliness and order of dining room
- Answer phone
CUSTOMER SERVICE
Chick-Fil-A
Kinston, NC
01.2011 - 01.2015
- Cashier
- Deliver customer orders
- Maintain cleanliness and order of dining room
AFTER SCHOOL CARE ASSISTANT
Bethel Christian Academy
Kinston, NC
01.2008 - 01.2009
- Food preparation and cleaning
- Responsible for care of children
OFFICE ASSISTANT
Mike Burke General - Contractor
Kinston, NC
01.2007 - 01.2009
- General office duties
Education
DIPLOMA -
North Lenoir High School
NC01.2013
COMPLETED COURSEWORK TOWARDS CERTIFICATE - VETERINARY ASSISTANT
Coastal Carolina Community College
NCSkills
- Effective Prioritization
- Reporting Proficiency
- Data Management Skills
- Customer Support Expertise
- Teamwork
- Strategic Problem Resolution
- Safe Animal Restraint Practices
- Animal Care
Certification
Certification of Veterinary Assisting
References
- Rachel Watkins, Former Practice Manager at Topsail Animal Hospital, 412-721-0305, rachelmiller125@yahoo.com
- Steve Webb, Former Veterinary Assistant Teacher, 910-333-4592, Steverwebb1001@gmail.com
- Ellen Womble, Mentor/Friend, 804-339-1465, ellenwomble@gmail.com
References
References available upon request.
Timeline
VETERINARY ASSISTANT/RECEPTIONIST
Topsail Animal Hospital
03.2019 - 11.2024
CUSTOMER SERVICE REPRESENTATIVE/CASHIER
Coastal Fitness Center
01.2018 - 05.2019
CUSTOMER SERVICE REPRESENTATIVE/CASHIER
Coastal Paint and Flooring
09.2015 - 12.2017
CUSTOMER SERVICE REPRESENTATIVE/CASHIER
Burrito Shak
09.2015 - 02.2016
CUSTOMER SERVICE
Chick-Fil-A
01.2011 - 01.2015
AFTER SCHOOL CARE ASSISTANT
Bethel Christian Academy
01.2008 - 01.2009
OFFICE ASSISTANT
Mike Burke General - Contractor
01.2007 - 01.2009
DIPLOMA -
North Lenoir High School
COMPLETED COURSEWORK TOWARDS CERTIFICATE - VETERINARY ASSISTANT
Coastal Carolina Community College
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