Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mikal Curry

Texarkana,TX

Summary

Qualified professional with proven ability to accurately and efficiently fill medication prescriptions while adhering to safety and quality control. Experienced in delivering excellent customer service, resolving issues and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide patient care.

Overview

3
3
years of professional experience

Work History

Pharmacy Specialist Representative

CVS Pharmacy
10.2023 - Current
  • Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
  • Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
  • Maintained appropriate drug records and completed reports as necessary.
  • Educated patients about possible drug interactions and gave special administration instructions.

Customer Engagement Specialist

Charles Schwab & Co
11.2022 - 09.2023
  • Successfully assisted clients with password resets to enable account access.
  • Educated customers on online banking and mobile banking applications.
  • Informed clients of account balances in stocks, bonds, and securities.
  • Complied with corporate policies and promoted and followed company initiatives.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.

Customer Service Representative

United Healthcare Group
02.2021 - 11.2022
  • Scheduled yearly wellness exams for patients with primary care physician.
  • Gathered information, assessed and fulfilled patients needs and educated on important policies and procedures.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Verified insurance eligibility and coverage for patients.


Loan Collecting Agent

LoanStar Title Loans
06.2020 - 01.2021
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Resolved caller issues quickly and thoroughly.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Collected on delinquent accounts to reduce overdue balances.
  • Informed clients of policies and procedures.

Education

No Degree - Psychology

University of Central Arkansas
Conway, AR
05.2017

Skills

  • Interpreting Orders
  • Drug Utilization Review
  • Prescription Filling
  • Verifying Orders

Languages

English
Native or Bilingual

Timeline

Pharmacy Specialist Representative

CVS Pharmacy
10.2023 - Current

Customer Engagement Specialist

Charles Schwab & Co
11.2022 - 09.2023

Customer Service Representative

United Healthcare Group
02.2021 - 11.2022

Loan Collecting Agent

LoanStar Title Loans
06.2020 - 01.2021

No Degree - Psychology

University of Central Arkansas

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Mikal Curry