Mikal Gordillo
Madera,USA
Summary
Dynamic professional with a proven track record in delivering exceptional guest services and efficiently resolving complex issues. Expertise in multitasking and effective time management ensures optimal task prioritization and adherence to deadlines. Strong communication skills, self-motivation, and a collaborative team spirit complement a robust work ethic. Proficient in computer literacy and inventory control, with bilingual capabilities and a talent for convergent thinking, poised to contribute to the long-term success of the organization.
Overview
10
10
years of professional experience
Work History
Fundraising Specialist
Guardian Community
Fresno, CA
02.2026 - 04.2026
- Successfully advocated for veterans and first responders, leading to increased community support. Achieved recognition for advocacy efforts on behalf of veterans and first responders. Enhanced outreach programs, resulting in greater participation and awareness among veterans and first responders.
- Assisted in delivering scripts and presentations to support team objectives.
- Developed and executed strategic marketing campaigns to promote nonprofit programs and increase awareness.
- Assisted in organizing fundraising events and engaging donors. Supported initiatives to connect with potential donors and enhance fundraising efforts.
- Assisted in developing effective communication strategies for various audiences. Supported public speaking initiatives to enhance engagement and understanding. Facilitated workshops to improve persuasive communication skills.
- Achieved increased customer retention through targeted upselling strategies. Drove sales growth by implementing effective sales and upselling techniques. Generated additional revenue streams through successful cross-selling initiatives.
- Drove goal and quota achievement through strategic planning and execution.
- Demonstrated proactive self-motivation to achieve personal and professional goals.
- Increased community participation through effective outreach strategies. Enhanced public awareness by coordinating community engagement activities. Drove successful outreach initiatives that connected residents with vital resources.
- Established and nurtured relationships with potential major donors to enhance fundraising efforts.
- Analyzed client feedback to refine service offerings, ensuring alignment with community needs.
Customer Service Associate
Table Mountain Casino
10.2018 - 12.2023
- Advertised promotions daily to guests. Guided guests through benefits and regulations. Provide clear information to support guest understanding.
- Facilitated training sessions for new employees on company procedures for managing customer inquiries.
- Cultivated in-depth understanding of company products, services, and policies to address customer inquiries effectively.
- Employed advanced problem-solving techniques to effectively troubleshoot customer issues and resolve concerns promptly.
- Managed daily shipment loading and unloading processes, ensuring timely stocking of inventory.
- Resolved complex customer inquiries through professional communication, fostering a positive experience for callers.
- Streamlined data entry processes to enhance accuracy and operational efficiency through effective use of computer software.
- Communicated detailed insights regarding product features and benefits to support informed purchasing decisions.
- Established and maintained trust with customer accounts to enhance collaboration and satisfaction through open dialogue.
Crew Member
McDonalds
02.2017 - 05.2017
- Managed cash handling tasks, encompassing payment acceptance, change issuance, and daily cash count for customer transactions.
- Collaborated with crew members to execute assigned tasks efficiently and effectively.
- Developed and implemented cross-training strategies for staff in diverse store positions to optimize workforce efficiency.
- Resolved customer complaints with professionalism and courtesy, ensuring a positive experience.
- Exhibited exceptional communication skills while addressing customer inquiries and resolving complaints.
- Oversaw completion of store opening and closing tasks, ensuring adherence to company protocols and standards.
- Utilized extensive knowledge of food and drink recipes to deliver timely and accurate service.
- Prepared food items in compliance with standardized recipes to ensure quality and safety.
- Performed detailed cleaning and sanitization of restroom areas and stalls, promoting a safe and welcoming environment for patrons.
- Operated kitchen equipment safely according to standard operating procedures.
Crew Member
Little Caesars Pizza
06.2016 - 09.2016
- Welcomed customers with professionalism and friendliness to enhance overall satisfaction.
- Executed cashier responsibilities, including processing payments, issuing change, and reconciling cash drawers.
- Cross-trained in multiple positions within the store as needed.
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints.
- Addressed customer concerns effectively to maintain high levels of satisfaction and loyalty.
- Utilized extensive knowledge of food and drink recipes to deliver timely and accurate service.
- Monitored inventory levels and restocked shelves with merchandise consistently during shift.
- Followed standardized recipes and safety procedures to deliver consistent and safe food products.
- Utilized problem-solving skills when resolving conflicts among team members or customers.
- Performed cleaning and sanitization of plates and utensils to maintain operational efficiency.
Education
High School Diploma -
Madera Adult School
Madera, CA06-2018
Skills
- Proficient in bilingual communication
- Self Starter
- Skilled in software usage
- Analytical problem solver
- Proficient time management
- Dedicated work ethic
- Customer service expertise
- Collaborative teamwork
- Effective complaint management
- Stock oversight
- Hospitality support skills
- Strategic issue analysis
- Strong task management
- Self-driven initiative
- Consistent reliability
- Commitment to professional standards
- Organized task scheduling
- Critical analysis skills
- Results-oriented under deadlines
- Delegation
- Consistent perseverance in challenges
- Nonprofit marketing
LANGUAGES
Spanish
Full Professional
Timeline
Fundraising Specialist
Guardian Community
02.2026 - 04.2026
Customer Service Associate
Table Mountain Casino
10.2018 - 12.2023
Crew Member
McDonalds
02.2017 - 05.2017
Crew Member
Little Caesars Pizza
06.2016 - 09.2016
High School Diploma -
Madera Adult School