Lizeth A Ramos
Hollywood,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies. Diligent and charismatic professional . Committed to meeting all performance goals and building strong relationships within industry.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Fundraising Specialist
Platinum Fundraising
Fort Lauderdale, FL
10.2021 - 02.2022
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exceeded goals through effective task prioritization and great work ethic.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked with customers to understand needs and provide excellent service.
- Reached 180 calls minimum goal per day.
Inside Sales Representative
Cool Cargo Forwarding
Doral, FL
02.2021 - 07.2021
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Managed friendly and professional customer interactions at all times.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Created and updated customer accounts with relevant information
Spanish Tutor
Self Employed Services
Pembroke Pines, FL
11.2013 - 07.2015
- Help students who need additional help completing homework and general school.
- Instructed students on Spanish grammar, pronunciation, spelling, vocabulary, composition and dialogue.
- Taught pronunciation tactics, introduced essential words, and conducted reading drills.
- Used multimedia materials to engage students and encourage active learning.
- Supported professionals seeking to advance general Spanish-language abilities or better target skills on specific professions.
Toddler teacher
Pines West Academy
Pembroke Pines, FL
09.2015 - 01.2021
- Promoted sensory development by providing access to different textures.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Applied play-based strategies to provide diverse approaches to learning.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Educated students in foundational concepts such as shapes, numbers and letters
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance
- Developed age-appropriate activities and programs for children.
Sales
Prime Air Cargo
Doral, FL
02.2013 - 10.2013
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Coordinated activities and projects to plan sales department operations and meet timelines.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Engaged with customers to effectively build rapport and lasting relationships.
Kindergarten teacher assistant
Kids Land Day Care
Hialeah, FL
01.2012 - 01.2013
- Develop appositive relationship with each child and promote de development of self-esteem -discipline Assist Lead teacher in reviewing the progress of each child and developing written plans to promote each child growth and development.
- Observe each child daily to assess skills, interests, and need and use this information to facilitate learning and growth.
- Maintain a well-organized safe and attractive classroom environment conductive to the optimal growth and development of children.
- Perform other duties as required or assigned.
- Prepared reports and maintained administrative records.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Arranged and organized classroom desks, chairs and supplies.
Owner & Administrator
My Wonderful Party Inc
12.2008 - 01.2012
- Kids parties coordination, entertainment, and party equipment rentals.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Managed day-to-day business operations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Voice Over Actor
Producciones Calderon
Tijuana , Baja California Mexico
01.2007 - 01.2008
- Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
- Learned scripts to understand characters' relationships and develop role interpretations.
- Introduced shows on air and announced station breaks, commercials and public service information.
- Met with production director to discuss poses, movements and persona to portray.
Coordinator
TV Show “Todos x Todos
Tijuana, Mexico, Mexico
01.2006 - 07.2007
- Responsible for organizing schedules, payments, location/settings, cast recruitment, and events coordinations related to the TV show.
- Maintained master schedule and set up appointments.
- Aided colleagues, managers and customers through regular communication and assistance.
- Gathered and organized materials to support operations.
- Oversaw technical, operational, clerical and customer service support activities.
- Led comprehensive staff member training covering key topics.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
- Resolved employment-related disputes through proactive communication.
Calderon Productions, Voice Dubbing
01.2006 - 01.2007
- Worked as a Spanish voice for many TV shows and movies characters for close circuit TV.
- Recording Spanish voice for many kid stories (storyteller).
Broadcaster
Radio Amor
Tijuana, Baja California Mexico
12.1997 - 01.2007
- Broadcaster.
- Artists interviewer and designated broadcaster for media news segment.
- Delivered high-quality reporting, commentary and analysis on both on-air and off-air environments.
- Delivered exceptional programming to audience members by always researching events, guests and programs thoroughly.
- Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings and other items of interest.
- Collaborated with multidisciplinary teams of managers, producers and technical specialists.
- Spearheaded promotional appearances on behalf of station and to increase sales for advertisers.
Restaurante Host
Oki Sushi
TIjuana, Baja California Mexico
07.2002 - 03.2004
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Documented reservations and communicated changes to guests.
Administrator Assistant, •Customer Service coordinator
British American School
Tijuana, Mexico, Mexico
01.1999 - 06.2002
- Answered heavy switchboard.
- General office duties including filing and data entry.
- Coordinate meetings/conference calls.
- Ordered office supplies and materials.
- Coordinated office events.
- Performed routine clerical tasks by scanning, filing and copying documents.
- Arranged conference rooms and facilities to prepare for meetings.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Maintained effective customer service.
- Composed, edited and prepared correspondence and other department documents.
Broadcaster
Magia Musical 107
01.1994 - 10.1997
- Artists interviewer and was the designated broadcaster for the media news segment.
- Collaborated with multidisciplinary teams of managers, producers and technical specialists.
- Delivered high-quality reporting, commentary and analysis on both on-air and off-air environments.
- Spearheaded promotional appearances on behalf of station and to increase sales for advertisers.
- Delivered exceptional programming to audience members by always researching events, guests and programs thoroughly.
- Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings and other items of interest.
Education
Some College (No Degree) - Early Childhood Education
Miami-Dade College
Miami, FLBachelor of Arts - Communication Science, TV production
Universidad Iberoamericana Noroeste
Tijuana, Mexico1999
High School Diploma -
Instituto Cuauhlatohuac High School
Tijuana, Mexico1993
Skills
- Positive Attitude
- Active listening
- Improving Customer experience
- Bilingual Customer Support
- Persuasive negotiator
- Relationship building and management
- Complaint Resolutions
- Client retention
- Product and service sales
- Patience
- Sales expertise
- Money handling abilities
- Creative problem solving
Accomplishments
Won Vess Award " Best Teacher "
Certification
- Certified CDA Child Development Associate
Languages
Spanish
Native or Bilingual
English
Professional Working
sport
My great hobby and passion is Running . I have already achieved 3 full marathons and more then 10 half marathons.
Discipline is the key to success in this sport...just like life.
Timeline
Fundraising Specialist
Platinum Fundraising
10.2021 - 02.2022
Inside Sales Representative
Cool Cargo Forwarding
02.2021 - 07.2021
Toddler teacher
Pines West Academy
09.2015 - 01.2021
Spanish Tutor
Self Employed Services
11.2013 - 07.2015
Sales
Prime Air Cargo
02.2013 - 10.2013
Kindergarten teacher assistant
Kids Land Day Care
01.2012 - 01.2013
Owner & Administrator
My Wonderful Party Inc
12.2008 - 01.2012
Voice Over Actor
Producciones Calderon
01.2007 - 01.2008
Coordinator
TV Show “Todos x Todos
01.2006 - 07.2007
Calderon Productions, Voice Dubbing
01.2006 - 01.2007
Restaurante Host
Oki Sushi
07.2002 - 03.2004
Administrator Assistant, •Customer Service coordinator
British American School
01.1999 - 06.2002
Broadcaster
Radio Amor
12.1997 - 01.2007
Broadcaster
Magia Musical 107
01.1994 - 10.1997
Some College (No Degree) - Early Childhood Education
Miami-Dade College
Bachelor of Arts - Communication Science, TV production
Universidad Iberoamericana Noroeste
High School Diploma -
Instituto Cuauhlatohuac High School