Lead Dispatcher
Allied Universal Security Services
Fairfax Va
01.2019 - 2024
- Coordinated dispatch operations to ensure timely resource allocation and response to client requests.
- Managed communication between security personnel and clients, fostering strong relationships and operational efficiency.
- Streamlined scheduling processes to ensure optimal personnel coverage.
- Implemented process improvements that enhanced workflow efficiency within the dispatch team.
- Trained new dispatch staff on protocols, tools, and systems for effective incident management.
- Monitored real-time security alerts, prioritizing responses to critical incidents with urgency and accuracy.
- Developed detailed reports analyzing dispatch performance metrics to inform strategic decision-making.
- Collaborated with management to refine operational procedures, enhancing service delivery across multiple sites.
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
- Managed Number dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Monitored flow of paperwork and directed information to appropriate departments.
- Answered phone calls and responded to customer emails.
- Tracked and monitored vehicle performance and maintenance.