Mikala Arndt
Summary
Accomplished Program Manager with a proven track record at Phoenix Services, adept in strategic planning and team leadership. Expert in project management and problem-solving, successfully driving initiatives to completion within budget and deadlines. Enhanced team performance through professional development, achieving significant improvements in program operations.
Overview
6
6
years of professional experience
Work History
Program Manager
Phoenix Services
01.2023 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Coached team members on professional development opportunities, contributing to improved overall performance.
Milieu Counselor
Elevations RTC
08.2022 - 12.2023
- Empowered clients through goal setting exercises, supporting them in envisioning achievable milestones towards mental health recovery.
- Evaluated program effectiveness regularly, adjusting strategies based on data analysis to continuously improve quality of care delivered to clients.
- Cultivated a culture of respect within group settings by modeling effective communication techniques and conflict resolution strategies.
- Participated in ongoing professional development, enhancing clinical knowledge and skills to remain current with industry best practices.
- Established rapport and trust with clients, fostering a safe space for open communication and personal growth.
Direct Care Supervisor
Triumph Youth Services
04.2020 - 07.2022
- Collaborated with interdisciplinary teams to develop comprehensive care solutions for clients.
- Ensured regulatory compliance by maintaining accurate documentation and adhering to established policies.
- Improved overall patient outcomes with consistent monitoring and timely interventions.
- Mentored junior staff members, fostering professional growth and skill development.
- Developed strong relationships with clients'' families, addressing concerns and providing updates on progress.
- Streamlined staff scheduling and allocation for optimal direct care service delivery.
Direct Support Professional
Rites Utah
05.2019 - 11.2019
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Direct Support Professional
August Sun LLc
05.2018 - 04.2019
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Education
High School Diploma -
Great Basin High School
Clearfield, UT10.2014
No Degree - Heath Occupations Technology
Davis Applied Technology College
Kaysville, UT09.2014
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Team leadership and direction
- Staff Management
- Budget management
- Google systems knowledge
Timeline
Program Manager
Phoenix Services
01.2023 - Current
Milieu Counselor
Elevations RTC
08.2022 - 12.2023
Direct Care Supervisor
Triumph Youth Services
04.2020 - 07.2022
Direct Support Professional
Rites Utah
05.2019 - 11.2019
Direct Support Professional
August Sun LLc
05.2018 - 04.2019
High School Diploma -
Great Basin High School
No Degree - Heath Occupations Technology
Davis Applied Technology College
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