Mikala Arnett
Lanham,MD
Summary
Reliable and upbeat guest sales associate, successful at promoting customer loyalty and rewards, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
2
2
years of professional experience
Work History
Guest Sales Associate
Diamond Rodgers
07.2023 - Current
- Actively listen to customers, handle concerns quickly and escalated major issues to supervisor.
- Answered telephone calls to avoid on-hold wait times.
- Provided training and support to new associates to help provide high-quality customer service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Increased revenue by cross-selling and upselling products and services.
- Recommended complementary purchases to customers, increasing revenue.
Sales Associate
Brittany Woods
07.2021 - 02.2022
- Organized shelves and new sales floor plans to maintain store visual appeal, engage customers, and promote merchandise.
- Helped customers locate products and checked store system.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, and new customers.
- Accurately processed POS transactions, returning cash currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
No Degree - Science Education
Prince George's Community College
Upper Marlboro, MD09.2020
High School Diploma -
Largo High School
Upper Marlboro, MD05.2019
Skills
- Sales techniques
- Cash handling
- Product knowledge
- Organization
- Excellent communication
- Written communication
- Multitasking
- Store maintenance
- Customer service
- Refunds and Exchanges
- Reliability
- Appointment Scheduling
- POS System Operation
- Register Opening and Closing
- Problem-solving
Timeline
Guest Sales Associate
Diamond Rodgers
07.2023 - Current
Sales Associate
Brittany Woods
07.2021 - 02.2022
No Degree - Science Education
Prince George's Community College
High School Diploma -
Largo High School